Returnless Refunds: How to tell the template upload actually works?
I've been trying to set returnless refunds on one of my items via the spreadsheet template, however I'm still getting returns. How can I tell the upload actually worked? I tried generating the status report and column 4 has "YES", but is this telling me the upload change actually worked or what?
Returnless Refunds: How to tell the template upload actually works?
I've been trying to set returnless refunds on one of my items via the spreadsheet template, however I'm still getting returns. How can I tell the upload actually worked? I tried generating the status report and column 4 has "YES", but is this telling me the upload change actually worked or what?
5 replies
Seller_OvL8C4BJWiuS9
Isn't it all or nothing? I was not aware that you could pick and choose, I was under the impression that your return policy had to be the same for all.
Seller_DdmPiA1p1S2Wu
I think you just have to wait for one to come through and verify that it worked. I don't know of any other way.
Quincy_Amazon
Hello @Seller_DPetgMN6a9UZU
Thank you for posting your inquiry to the Forums.
I just wanted to provide this help page that details how to offer or remove returnless resolutions for specific SKUs in case any member of the community needs to reference it.
I understand that you have already uploaded the template but are still receiving returns for that SKU. I would suggest opening a case with our Support team for troubleshooting. If you already have a case opened and still need additional assistance, please feel free to provide the case ID number to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
