Good morning @Seller_YhjAa0taekhh6,

I hope this finds you well! Thanks so much for posting here within the seller forums.

"Everything was shut down yesterday here in Quebec and we weren't able to ship but of course shipped today and amazon is saying my account is at risk because if late shipments"

Anytime there is a holiday- regardless of the region- it is important to ensure even your personal shipping settings are in alignment with public holidays. You can do this by visiting the shipping settings section of seller central and manage the holiday settings there.

As there are predefined holidays present by default, which will automatically qualify an estimated shipping date or delivery date falls on a public holiday to push the shipping or delivery date to the next operating day.

What holidays are you able to see within your shipping settings?

Alternatively, if you do know there is an upcoming holiday and you would like to prevent further late shipments, you could consider utilizing vacation mode for your selling account. This will prevent new orders from being received through its duration; however, you will still be responsible for shipping orders received prior to this being enabled.

I do hope this information proves beneficial to your business. Please feel free to continue asking questions or providing more relevant information here, as the community and I want to do our best to support you.

All the best,

Stevie.