We’ve updated the A-to-z Guarantee to support the claims process in the unlikely event a defective product sold in our Canada store causes property damage or personal injury.

To sell in the Amazon.ca store, you must obtain and maintain a valid commercial liability insurance policy once you exceed CAD $10,000 in sales in one month on Amazon.ca, or if we ask you to.

• For claims under $1,000 that are proven to have been caused by a defective product, we’ll pay a concession directly to the customer. We’ll notify you when a claim has been processed and you can follow the claim status on Manage A-to-z claims in Seller Central. As long as you have proof of valid insurance and adhere to our policies, we won’t request reimbursement from you or your insurance provider.
• For claims over $1,000, we’ll work with your insurance provider to verify the claim and pay the concession to the customer.

If you receive a claim after you exceed $10,000 in sales in one month and don’t have an insurance, you’ll be responsible for the claim compensation value.

If you already have a valid commercial liability insurance policy that was purchased in the US and you sell in the Amazon.ca store, be sure to verify that your policy covers claims made in Canada.

If you need a new commercial liability insurance policy, we’ve identified an insurance provider that can help you easily and affordably secure liability insurance. To contact the provider, go to Zensurance.

For more information, go to A-to-z claims process for property damage and personal injury.