Canada A-to-z Guarantee to support commercial liability claims
We’ve updated the A-to-z Guarantee to support the claims process in the unlikely event a defective product sold in our Canada store causes property damage or personal injury.
To sell in the Amazon.ca store, you must obtain and maintain a valid commercial liability insurance policy once you exceed CAD $10,000 in sales in one month on Amazon.ca, or if we ask you to.
- For claims under $1,000 that are proven to have been caused by a defective product, we’ll pay a concession directly to the customer. We’ll notify you when a claim has been processed and you can follow the claim status on Manage A-to-z claims in Seller Central. As long as you have proof of valid insurance and adhere to our policies, we won’t request reimbursement from you or your insurance provider.
- For claims over $1,000, we’ll work with your insurance provider to verify the claim and pay the concession to the customer.
If you receive a claim after you exceed $10,000 in sales in one month and don’t have an insurance, you’ll be responsible for the claim compensation value.
If you already have a valid commercial liability insurance policy that was purchased in the US and you sell in the Amazon.ca store, be sure to verify that your policy covers claims made in Canada.
If you need a new commercial liability insurance policy, we’ve identified an insurance provider that can help you easily and affordably secure liability insurance. To contact the provider, go to Zensurance.
For more information, go to A-to-z claims process for property damage and personal injury.
13 replies
Seller_RkoLHFOsEC1da
Problem is they don't work with business in QC :(
Seller_7LrAV0m5llaI7
A to z claims aren't processed properly or fairly in the Canadian Marketplace as it is. And you want to add something this serious to the A to Z system? This should totally be a separate system and not linked to the A to Z system in any way.
Seller_BCsJXNkuO7q9e
This process has existed in the USA side for at least 3 years. It now appears to be expanded to many other countries this week. This is not a Canada specific thing.
I'm not positive but I don't believe its integrated directly into the regular A-Z process. It does say buyers need to contact Amazon and its handled by an outside 3rd party who verifies everything.
Seller_ZGCLtAHanvZm8
Absolutely ridiculous. I only sell clothing which cannot harm anyone yet I have to pay nearly $700 annually for insurance!
It's getting harder and harder to sell on Amazon.
Seller_PNwUQLkqFLu1F
Amazon just keeps getting better every day. All that money they have.. and still trying to put every single problem on sellers shoulders, rip us each time when there is at least smallest amount of money involved.
Seller_0NAhwGY5lY5dS
I have the Liability Insurance where can upload it? (Amazon.CA)
Canada A-to-z Guarantee to support commercial liability claims
We’ve updated the A-to-z Guarantee to support the claims process in the unlikely event a defective product sold in our Canada store causes property damage or personal injury.
To sell in the Amazon.ca store, you must obtain and maintain a valid commercial liability insurance policy once you exceed CAD $10,000 in sales in one month on Amazon.ca, or if we ask you to.
- For claims under $1,000 that are proven to have been caused by a defective product, we’ll pay a concession directly to the customer. We’ll notify you when a claim has been processed and you can follow the claim status on Manage A-to-z claims in Seller Central. As long as you have proof of valid insurance and adhere to our policies, we won’t request reimbursement from you or your insurance provider.
- For claims over $1,000, we’ll work with your insurance provider to verify the claim and pay the concession to the customer.
If you receive a claim after you exceed $10,000 in sales in one month and don’t have an insurance, you’ll be responsible for the claim compensation value.
If you already have a valid commercial liability insurance policy that was purchased in the US and you sell in the Amazon.ca store, be sure to verify that your policy covers claims made in Canada.
If you need a new commercial liability insurance policy, we’ve identified an insurance provider that can help you easily and affordably secure liability insurance. To contact the provider, go to Zensurance.
For more information, go to A-to-z claims process for property damage and personal injury.
Canada A-to-z Guarantee to support commercial liability claims
We’ve updated the A-to-z Guarantee to support the claims process in the unlikely event a defective product sold in our Canada store causes property damage or personal injury.
To sell in the Amazon.ca store, you must obtain and maintain a valid commercial liability insurance policy once you exceed CAD $10,000 in sales in one month on Amazon.ca, or if we ask you to.
- For claims under $1,000 that are proven to have been caused by a defective product, we’ll pay a concession directly to the customer. We’ll notify you when a claim has been processed and you can follow the claim status on Manage A-to-z claims in Seller Central. As long as you have proof of valid insurance and adhere to our policies, we won’t request reimbursement from you or your insurance provider.
- For claims over $1,000, we’ll work with your insurance provider to verify the claim and pay the concession to the customer.
If you receive a claim after you exceed $10,000 in sales in one month and don’t have an insurance, you’ll be responsible for the claim compensation value.
If you already have a valid commercial liability insurance policy that was purchased in the US and you sell in the Amazon.ca store, be sure to verify that your policy covers claims made in Canada.
If you need a new commercial liability insurance policy, we’ve identified an insurance provider that can help you easily and affordably secure liability insurance. To contact the provider, go to Zensurance.
For more information, go to A-to-z claims process for property damage and personal injury.
13 replies
13 replies
Seller_RkoLHFOsEC1da
Problem is they don't work with business in QC :(
Seller_7LrAV0m5llaI7
A to z claims aren't processed properly or fairly in the Canadian Marketplace as it is. And you want to add something this serious to the A to Z system? This should totally be a separate system and not linked to the A to Z system in any way.
Seller_BCsJXNkuO7q9e
This process has existed in the USA side for at least 3 years. It now appears to be expanded to many other countries this week. This is not a Canada specific thing.
I'm not positive but I don't believe its integrated directly into the regular A-Z process. It does say buyers need to contact Amazon and its handled by an outside 3rd party who verifies everything.
Seller_ZGCLtAHanvZm8
Absolutely ridiculous. I only sell clothing which cannot harm anyone yet I have to pay nearly $700 annually for insurance!
It's getting harder and harder to sell on Amazon.
Seller_PNwUQLkqFLu1F
Amazon just keeps getting better every day. All that money they have.. and still trying to put every single problem on sellers shoulders, rip us each time when there is at least smallest amount of money involved.
Seller_0NAhwGY5lY5dS
I have the Liability Insurance where can upload it? (Amazon.CA)
Seller_RkoLHFOsEC1da
Problem is they don't work with business in QC :(
Seller_RkoLHFOsEC1da
Problem is they don't work with business in QC :(
Seller_7LrAV0m5llaI7
A to z claims aren't processed properly or fairly in the Canadian Marketplace as it is. And you want to add something this serious to the A to Z system? This should totally be a separate system and not linked to the A to Z system in any way.
Seller_7LrAV0m5llaI7
A to z claims aren't processed properly or fairly in the Canadian Marketplace as it is. And you want to add something this serious to the A to Z system? This should totally be a separate system and not linked to the A to Z system in any way.
Seller_BCsJXNkuO7q9e
This process has existed in the USA side for at least 3 years. It now appears to be expanded to many other countries this week. This is not a Canada specific thing.
I'm not positive but I don't believe its integrated directly into the regular A-Z process. It does say buyers need to contact Amazon and its handled by an outside 3rd party who verifies everything.
Seller_BCsJXNkuO7q9e
This process has existed in the USA side for at least 3 years. It now appears to be expanded to many other countries this week. This is not a Canada specific thing.
I'm not positive but I don't believe its integrated directly into the regular A-Z process. It does say buyers need to contact Amazon and its handled by an outside 3rd party who verifies everything.
Seller_ZGCLtAHanvZm8
Absolutely ridiculous. I only sell clothing which cannot harm anyone yet I have to pay nearly $700 annually for insurance!
It's getting harder and harder to sell on Amazon.
Seller_ZGCLtAHanvZm8
Absolutely ridiculous. I only sell clothing which cannot harm anyone yet I have to pay nearly $700 annually for insurance!
It's getting harder and harder to sell on Amazon.
Seller_PNwUQLkqFLu1F
Amazon just keeps getting better every day. All that money they have.. and still trying to put every single problem on sellers shoulders, rip us each time when there is at least smallest amount of money involved.
Seller_PNwUQLkqFLu1F
Amazon just keeps getting better every day. All that money they have.. and still trying to put every single problem on sellers shoulders, rip us each time when there is at least smallest amount of money involved.
Seller_F0vWfrwVpZ8w6
Any recommendation on insurance provider?
Seller_0NAhwGY5lY5dS
I have the Liability Insurance where can upload it? (Amazon.CA)
Seller_0NAhwGY5lY5dS
I have the Liability Insurance where can upload it? (Amazon.CA)
