Closed Shipment to FBA, 0 out of 150 received.
I have sent in 5 boxes of 150 units each. One of those shipments to FBA is closed saying 0 out of 150 units received. This is reflected in the inventory count as well, being short 150 units.
What is the best practice as a seller here?
Do these issues get resolved on their own or by submitting a case? Or is this a 'forget about it' and move on, part of doing business with Amazon ordeal.
Closed Shipment to FBA, 0 out of 150 received.
I have sent in 5 boxes of 150 units each. One of those shipments to FBA is closed saying 0 out of 150 units received. This is reflected in the inventory count as well, being short 150 units.
What is the best practice as a seller here?
Do these issues get resolved on their own or by submitting a case? Or is this a 'forget about it' and move on, part of doing business with Amazon ordeal.
0 replies
Seller_CW0P5hgbsiqWX
OP: "What is the best practice as a seller here?"
Well, don't place your faith in Amazon, because What Amazon says is true, and Amazon always believes itself or a buyer. It could be simply that a label was scrapped off the box and the product became unknow. It was placed on the unknown pallet and sold out the back door. At this time of the year Amazon isn't going to go looking for it.
You can file a claim for the wholesale cost paid for the product, if you have the proper commercial invoice in your business name and the shipping documentation show 5 boxes sent and received. If you do not have a commercial account with the actual manufacturer, showing your business information, Amazon will not pay for anything. Amazon likes to consider it a bogus product. Sellers have been known to have the remainder of their product pulled from sale also.
So... To decide what to do It is all going to depend on your commercial invoice. Does it meet the requirements below or not. If so, go foe a claim, if not, let it ride.
Amazon knows what an invoice includes. An invoice is used when Your USA business has a retail commercial credit account with the manufacturer. Most all invoices include all of the following:
- YOUR: business name, business address, business phone, sales tax exempt number, your EIN number, your credit line, and terms of sale
- MANUFACTURER’S: address, phone, EIN number, account Rep’s name
- PRODUCT’S: quantity, SKU-Model number,
- DISCOUNTS PROCESSES ON THIS PURHASE: quantity, sale, specials
- TERMS OF SHIPPING: method, who pays, company used, tracking number
- TERMS OF PAYMENT: 30 days, 60 days, 90 days, interest assessed
Some have more, but they all use the same basic format. Even when you call and make a small online order and pay by credit card, an invoice is still sent to you separately containing all of the above.
If you purchased the items from a distributor using cash and carry, or on-line with a credit card, and paid sales tax on it, you are not buying wholesale from the manufacturer.
CR_Amazon
@Seller_hOh84DJxD8haI
Hello there, my name is CR and wanted to hop in here. I can see that you have a shipment showing a -150 discrepancy. The one that I am looking at is shipment ID ending in 3JXT. If you go to your Shipments page and select that shipment, and then select the 'contents' tab, you will see there that you have the ability to upload documents to research the shipment further.
This will be the next step that you will need to take here. Should you need additional guidance, you can also reach out directly to Seller Support by following this link.
CR_Amazon
