Case ID: 18084558791

It took them a month to sort my items. At the beginning, the report says that the delivery is successful, all my items are found without discrepancy. One week later, I noticed that 7 of my items are missing. Another week later, all 20 items from my package are missing. I am using FBA, and 13 orders were received during that time, so it was available at some point, but now all missing. All the orders are pending now. I looked in the forum and it looks like there are many similar cases in this warehouse location (YYZ4). I think Amazon needs to do something about this warehouse.

I hope Amazon really value their Leadership Principle and be more obsessed with their customers. I need full reimbursement if the items are missing and even if they found the items, I am look for some kind of compensation for the delay in my orders.