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Seller_bEGCE79ou0Gu4

Returns and refunds

Amazon automatically approves returns and refunds to customers for a total of around $1200, but I still haven't received the goods for over two months now. I tried to make a claim, but the claims team didn't respond much to me, and even stopped responding to my messages afterwards. What should I do in this situation?

This is not fair for the seller, we have not received fair treatment. And when we encounter this kind of situation, no one can help us solve it. I have contacted customer service many times, but it has been of no use.

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Manage buyer experience
Tags:Refunds, Return shipment
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Seller_bEGCE79ou0Gu4

Returns and refunds

Amazon automatically approves returns and refunds to customers for a total of around $1200, but I still haven't received the goods for over two months now. I tried to make a claim, but the claims team didn't respond much to me, and even stopped responding to my messages afterwards. What should I do in this situation?

This is not fair for the seller, we have not received fair treatment. And when we encounter this kind of situation, no one can help us solve it. I have contacted customer service many times, but it has been of no use.

Manage buyer experience
Tags:Refunds, Return shipment
00
40 views
14 replies
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Seller_OvL8C4BJWiuS9
In reply to: Seller_bEGCE79ou0Gu4’s post

Are you FBA or FBM? What is the address you have set up for returns?

20
user profile
Tatiana_Amazon
In reply to: Seller_bEGCE79ou0Gu4’s post

Hello @Seller_bEGCE79ou0Gu4,

Tatiana from Amazon here. I wanted to echo the questions asked by @Seller_OvL8C4BJWiuS9:

  • Are you selling FBA or Merchant Fulfilled?
  • Do you have a domestic (US) returns address?

For some context, if you sell FBA, customer returns that are undamaged and in a sellable state will be placed back into your sellable FBA inventory. If the returns are damaged and unsellable, you may need to request removal of the inventory.

If your orders are merchant-fulfilled (MFN) and you do not have a domestic return address based in the US, then the returns are likely being processed as returnless refunds. You can learn more about international returns here.

I hope this information helps provide some guidance. Once we know more about how you are selling, we may be able to provide more specific help.

Tatiana

10
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Seller_bEGCE79ou0Gu4

Returns and refunds

Amazon automatically approves returns and refunds to customers for a total of around $1200, but I still haven't received the goods for over two months now. I tried to make a claim, but the claims team didn't respond much to me, and even stopped responding to my messages afterwards. What should I do in this situation?

This is not fair for the seller, we have not received fair treatment. And when we encounter this kind of situation, no one can help us solve it. I have contacted customer service many times, but it has been of no use.

40 views
14 replies
Manage buyer experience
Tags:Refunds, Return shipment
00
Reply
user profile
Seller_bEGCE79ou0Gu4

Returns and refunds

Amazon automatically approves returns and refunds to customers for a total of around $1200, but I still haven't received the goods for over two months now. I tried to make a claim, but the claims team didn't respond much to me, and even stopped responding to my messages afterwards. What should I do in this situation?

This is not fair for the seller, we have not received fair treatment. And when we encounter this kind of situation, no one can help us solve it. I have contacted customer service many times, but it has been of no use.

Manage buyer experience
Tags:Refunds, Return shipment
00
40 views
14 replies
Reply
user profile

Returns and refunds

by Seller_bEGCE79ou0Gu4

Amazon automatically approves returns and refunds to customers for a total of around $1200, but I still haven't received the goods for over two months now. I tried to make a claim, but the claims team didn't respond much to me, and even stopped responding to my messages afterwards. What should I do in this situation?

This is not fair for the seller, we have not received fair treatment. And when we encounter this kind of situation, no one can help us solve it. I have contacted customer service many times, but it has been of no use.

Manage buyer experience
Tags:Refunds, Return shipment
00
40 views
14 replies
Reply
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Seller_OvL8C4BJWiuS9
In reply to: Seller_bEGCE79ou0Gu4’s post

Are you FBA or FBM? What is the address you have set up for returns?

20
user profile
Tatiana_Amazon
In reply to: Seller_bEGCE79ou0Gu4’s post

Hello @Seller_bEGCE79ou0Gu4,

Tatiana from Amazon here. I wanted to echo the questions asked by @Seller_OvL8C4BJWiuS9:

  • Are you selling FBA or Merchant Fulfilled?
  • Do you have a domestic (US) returns address?

For some context, if you sell FBA, customer returns that are undamaged and in a sellable state will be placed back into your sellable FBA inventory. If the returns are damaged and unsellable, you may need to request removal of the inventory.

If your orders are merchant-fulfilled (MFN) and you do not have a domestic return address based in the US, then the returns are likely being processed as returnless refunds. You can learn more about international returns here.

I hope this information helps provide some guidance. Once we know more about how you are selling, we may be able to provide more specific help.

Tatiana

10
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user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_bEGCE79ou0Gu4’s post

Are you FBA or FBM? What is the address you have set up for returns?

20
user profile
Seller_OvL8C4BJWiuS9
In reply to: Seller_bEGCE79ou0Gu4’s post

Are you FBA or FBM? What is the address you have set up for returns?

20
Reply
user profile
Tatiana_Amazon
In reply to: Seller_bEGCE79ou0Gu4’s post

Hello @Seller_bEGCE79ou0Gu4,

Tatiana from Amazon here. I wanted to echo the questions asked by @Seller_OvL8C4BJWiuS9:

  • Are you selling FBA or Merchant Fulfilled?
  • Do you have a domestic (US) returns address?

For some context, if you sell FBA, customer returns that are undamaged and in a sellable state will be placed back into your sellable FBA inventory. If the returns are damaged and unsellable, you may need to request removal of the inventory.

If your orders are merchant-fulfilled (MFN) and you do not have a domestic return address based in the US, then the returns are likely being processed as returnless refunds. You can learn more about international returns here.

I hope this information helps provide some guidance. Once we know more about how you are selling, we may be able to provide more specific help.

Tatiana

10
user profile
Tatiana_Amazon
In reply to: Seller_bEGCE79ou0Gu4’s post

Hello @Seller_bEGCE79ou0Gu4,

Tatiana from Amazon here. I wanted to echo the questions asked by @Seller_OvL8C4BJWiuS9:

  • Are you selling FBA or Merchant Fulfilled?
  • Do you have a domestic (US) returns address?

For some context, if you sell FBA, customer returns that are undamaged and in a sellable state will be placed back into your sellable FBA inventory. If the returns are damaged and unsellable, you may need to request removal of the inventory.

If your orders are merchant-fulfilled (MFN) and you do not have a domestic return address based in the US, then the returns are likely being processed as returnless refunds. You can learn more about international returns here.

I hope this information helps provide some guidance. Once we know more about how you are selling, we may be able to provide more specific help.

Tatiana

10
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