Lost returned product
A customer bought an item of karaoke machine, then he wanted to return the item and created A-Z case. He contacted A-Z team and provide his prove of returning the item. After that, A-Z team sent me an email to state that customer has returned the item by 07/12/2024 and granted a refund by deduction of my balance. 3 months passed, but my item has not arrived at my warehouse yet, I have tried to contact the customer over the last 3 months to get the tracking ID for the return but no response from him. Also, I contacted Seller Support Agent to get the tracking ID, but they did not. What should I do? I lost my product & my money. Has anyone been faced with this situation? Please give me advice. TIA
Lost returned product
A customer bought an item of karaoke machine, then he wanted to return the item and created A-Z case. He contacted A-Z team and provide his prove of returning the item. After that, A-Z team sent me an email to state that customer has returned the item by 07/12/2024 and granted a refund by deduction of my balance. 3 months passed, but my item has not arrived at my warehouse yet, I have tried to contact the customer over the last 3 months to get the tracking ID for the return but no response from him. Also, I contacted Seller Support Agent to get the tracking ID, but they did not. What should I do? I lost my product & my money. Has anyone been faced with this situation? Please give me advice. TIA
4 replies
Danny_Amazon
Hello @Seller_nYnDEFFYyZmRD- appreciate you looking to the forums for some support on this situation.
I'd be interested in taking a look into this situation along with you if you could be so kind as to share any case IDs open with support on the topic, or the order ID in question?
Thanks in advance!
-Danny
