Your account is inactive You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store
Hello
I keep running into the same message that says 'Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.''
I have an active charge method but I can't see the link to upload my documents. Also, I am not able to contact the help center, I just get the same message again and again.
Ricardo, an Amazon employee, suggested I click on a link on my last discussion but that did not help as I was redirected to the same "your account is inactive page". He also suggested I go to [Account Info> Account Overview > Reactivate Account] if that link did not work but still this took me to the same "your account is inactive page". It has been 3 days since I've replied and told him that neither of these options worked and I have not heard back from him. So I'm hoping someone else can help me with this issue.
Thanks
Your account is inactive You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store
Hello
I keep running into the same message that says 'Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.''
I have an active charge method but I can't see the link to upload my documents. Also, I am not able to contact the help center, I just get the same message again and again.
Ricardo, an Amazon employee, suggested I click on a link on my last discussion but that did not help as I was redirected to the same "your account is inactive page". He also suggested I go to [Account Info> Account Overview > Reactivate Account] if that link did not work but still this took me to the same "your account is inactive page". It has been 3 days since I've replied and told him that neither of these options worked and I have not heard back from him. So I'm hoping someone else can help me with this issue.
Thanks
26 replies
Seller_LImVvUWeyiCfQ
Are you using an actual credit card (one you receive a statement for, charges interest on the balance, etc.) or a debit card? Debit cards are accepted for registering for a seller account but you must have a credit card in order to sell. Does everything on the card exactly match the legal entity information entered in your selling account? Go over everything and make sure they match.
If all the above is true, try entering the card on the buyer side first, that is the buyer account associated with your seller account, wait an hour or so, then select it in your seller account.
"...you may be required to add a new credit card...."
You may need to enter a different card. Hopefully after the card issue is settled, you'll be able to upload your documents if need be.
Seller_lgiukd8RpudNH
Same problem. And both my credit cards are active.
Seller_78L4RXbVm2ybr
Same problem here. Credit card is valid and Amazon deducted dollars from it but now they say it's invalid. Seller account was deactivated because of this.
Seller_WtOwWhtSrFjva
Why did the account go inactive?
It may be there way of saying it is never going to be activated.
Seller_Ysqb2OINFNFaG
I faced exactly the same problem yesterday. the account is not active, but there is no link to download documents, I contacted support, but they do nothing
Seller_oEw5wUNHgJxxP
The Credit Card advise was good.
Look at the marketplace box (store) in the upper left side of Seller Central. Make sure you are set to the "United States" store.
Check your account details to be sure it is not a verification issue.
To gain the attention of a Mod, it is best to tag them @CR_Amazon is helping another person with a similar problem in This Thread.
https://sellercentral.amazon.com/seller-forums/discussions/t/fca79324-dabe-469d-aaf7-619a3153647a
Micah_Amazon
Hello @Seller_bgzY9zOZhyK6S,
Thank you for your post. My apologies on the frustration that this has caused. As mentioned by some of our experienced sellers, make sure that you have a true credit card on file that can also accept international charges. Upon looking into your account, I do see that you are active, I would also suggest looking into any performance notifications and respond accordingly.
If you still need assistance, please open a seller suport case and share the case ID in this thread. I would like to review and escalate on your behalf.
Please let me know where you currently stand.
Cheers,
Micah
Micah_Amazon
Hello @Seller_bgzY9zOZhyK6S,
I wanted to inform you that I have successfully escalated your case to our internal team to help assist and get your account up and running. Thanks again for your post.
Cheers,
Micah
