Family of product reviews not aggregated anymore
Hi,
This is for a family of product (parent with 7 child) from a brand we own and that we created the listing.
It always showed the aggregted reviews (94 total) but about 2 weeks ago, each child started showing reviews separately.
I am wondering why since all other products under that brand show aggregated review as well as our competitors.
I did change some images and product text around that time but nothing else changed.
The reason I don't like this is that each child shows it's number of reviews and not the aggregated number like most other products. 94 looks better than 40 or 20 or etc.
Any insignhts would be appreciated.
Family of product reviews not aggregated anymore
Hi,
This is for a family of product (parent with 7 child) from a brand we own and that we created the listing.
It always showed the aggregted reviews (94 total) but about 2 weeks ago, each child started showing reviews separately.
I am wondering why since all other products under that brand show aggregated review as well as our competitors.
I did change some images and product text around that time but nothing else changed.
The reason I don't like this is that each child shows it's number of reviews and not the aggregated number like most other products. 94 looks better than 40 or 20 or etc.
Any insignhts would be appreciated.
3 replies
Ricardo_Amazon
Hello @Seller_ajCJOZui4s7sB,
Ricardo from Amazon here.
Is there a Case ID with Seller Support you can share with me so I can look into the details of this issue for you?
Looking forward to your response.