FBM Deactivated Due to Low VTR%
Hi @Christine_Amazon@Emet_Amazon,
My 'Fulfillment by Merchant' option was recently deactivated in the Drugstore category due to low VTR %.
I exported the report from Amazon page to see what shipments were deemed invalid, I realize that the tracking IDs that were flagged by Amazon as "invalid" are actually fully traceable in the carrier's website. In addition, the carrier I used is "Sendle", which is integrated in the Amazon platform.
When I called the Account Health department (twice), none of the representatives could provide the reasons, and they advised to submit an appeal.
All appeals that I submitted got rejected with no clear explanations, and Amazon once again kept sending generic AI responses.
Would you please help me to investigate this issue as well? If there are no concerns, it would be greatly helpful if you could escalate this issue to the appropriate teams.
Once again, I appreciate your help - please let me know.
-Danny
FBM Deactivated Due to Low VTR%
Hi @Christine_Amazon@Emet_Amazon,
My 'Fulfillment by Merchant' option was recently deactivated in the Drugstore category due to low VTR %.
I exported the report from Amazon page to see what shipments were deemed invalid, I realize that the tracking IDs that were flagged by Amazon as "invalid" are actually fully traceable in the carrier's website. In addition, the carrier I used is "Sendle", which is integrated in the Amazon platform.
When I called the Account Health department (twice), none of the representatives could provide the reasons, and they advised to submit an appeal.
All appeals that I submitted got rejected with no clear explanations, and Amazon once again kept sending generic AI responses.
Would you please help me to investigate this issue as well? If there are no concerns, it would be greatly helpful if you could escalate this issue to the appropriate teams.
Once again, I appreciate your help - please let me know.
-Danny
3 replies
Seller_y7W9ccUlauftE
You are not the only one. There are other recent threads in the forum where sellers have reported having problems with Sendle not being counted for VTR.
Seller_7LrAV0m5llaI7
@Christine_Amazon
Here is another seller reporting broken VTR. When is this going to be fixed?
Seller_6IOlNSn0qQR2E
It happened with me as well, my VTR Rate is 55%, even all tracking details were accurate
