𝐀𝐦𝐚𝐳𝐨𝐧 𝐉𝐮𝐬𝐭 𝐒𝐮𝐬𝐩𝐞𝐧𝐝𝐞𝐝 𝐎𝐮𝐫 𝟖-𝐅𝐢𝐠𝐮𝐫𝐞 𝐒𝐊𝐔—𝐍𝐨𝐰 𝐖𝐡𝐚𝐭?
Amazon just hit us with compliance requests for our supplements—without any prior warning or notification. Now, our $1M/mo SKU is suspended right in the middle of Q4, when sales are supposed to be booming. And the worst part? There's no way to test our products in advance.
Amazon suspends your listing and then expects you to send your products to a lab for testing. The issue is, that process takes at least 50 days, leaving us unable to sell in the meantime.
This feels incredibly unfair. Is there any reason we shouldn’t be given a heads-up before our ASINs are suspended, especially when we have huge inventory levels? This not only ties up our capital but also leads to skyrocketing storage fees.
Are we completely helpless here? Or should Amazon be giving us the chance to do compliance testing before pulling the plug? If they really cared about sellers, they'd set up a system that allows us to prove compliance before suspensions happen.
It’s frustrating to see such a massive platform that claims to support sellers turn its back on us in critical times. This situation makes it clear that Amazon’s priorities may not be aligned with the sellers who help fuel their marketplace.
What are your thoughts on how to handle or reduce the impact of this situation, Is anyone else facing similar challenges? I’d value your input on potential solutions!
𝐀𝐦𝐚𝐳𝐨𝐧 𝐉𝐮𝐬𝐭 𝐒𝐮𝐬𝐩𝐞𝐧𝐝𝐞𝐝 𝐎𝐮𝐫 𝟖-𝐅𝐢𝐠𝐮𝐫𝐞 𝐒𝐊𝐔—𝐍𝐨𝐰 𝐖𝐡𝐚𝐭?
Amazon just hit us with compliance requests for our supplements—without any prior warning or notification. Now, our $1M/mo SKU is suspended right in the middle of Q4, when sales are supposed to be booming. And the worst part? There's no way to test our products in advance.
Amazon suspends your listing and then expects you to send your products to a lab for testing. The issue is, that process takes at least 50 days, leaving us unable to sell in the meantime.
This feels incredibly unfair. Is there any reason we shouldn’t be given a heads-up before our ASINs are suspended, especially when we have huge inventory levels? This not only ties up our capital but also leads to skyrocketing storage fees.
Are we completely helpless here? Or should Amazon be giving us the chance to do compliance testing before pulling the plug? If they really cared about sellers, they'd set up a system that allows us to prove compliance before suspensions happen.
It’s frustrating to see such a massive platform that claims to support sellers turn its back on us in critical times. This situation makes it clear that Amazon’s priorities may not be aligned with the sellers who help fuel their marketplace.
What are your thoughts on how to handle or reduce the impact of this situation, Is anyone else facing similar challenges? I’d value your input on potential solutions!
51 replies
Seller_kIukTwdhvntAp
"Amazon just hit us with compliance requests for our supplements" ... "There's no way to test our products in advance."
Seriously?
A simple Google search for the words "TESTING LABS FOR SUPPLEMENTS" found more than 20 PAGES of results.
Seller_7LrAV0m5llaI7
This feels incredibly unfair. Is there any reason we shouldn’t be given a heads-up before our ASINs are suspended, especially when we have huge inventory levels? This not only ties up our capital but also leads to skyrocketing storage fees.
Are we completely helpless here? Or should Amazon be giving us the chance to do compliance testing before pulling the plug? If they really cared about sellers, they'd set up a system that allows us to prove compliance before suspensions happen.
By federal government laws, your compliance reports are supposed to be done before listing the product and selling it in the United States
It's not an Amazon issue, its a Federal Government compliance issue. You are supposed to have done this before your brand sells it's product in the USA.
Seller_nRFmxiQg4EGrw
So what you are asking could mean:
Should Amazon assume liability for selling adulterated supplements so that we can keep making money?
I think it's not too hard to realize the answer is NO.
And frankly, if you're not aware of the laws regarding selling of these products, it scares me that Amazon would even consider letting you sell them.
Seller_RVjKOZi0RJM0S
Per Amazon help:
You must verify your dietary supplement products meet Amazon’s policy through annual third-party testing by an approved provider. [1]
Approved providers include Eurofins, UL, and NSF International. [1]
To initiate testing, go to your Manage Your Compliance dashboard, select “Request lab service”, and choose your preferred provider. [1]
Seller_UbCHPaoYRj58L
You have 4 or 5 other stores, looks like you should be giving them more time and energy until your supplements are tested and given a clean report.
Seller_Zw8LsZUQSH440
I know this is a financial blow, but I'm for one glad to see Amazon enforcing Federal laws. There are too many areas of the law affecting product safety that Amazon just ignores. For example, many sun protection factor (SPF) products sold on Amazon don't comply with U.S. regulations, and Amazon does nothing to stop the practice. Food safety issues are also routinely ignored. Hopefully, Amazon is beginning to realize that online marketplaces are not above the law.
Seller_HP0CuTSNvJvu9
OP is a middleman. You say 4 or 5, but I count at least TWENTY-THREE. It looks to me like he sets up stores for people on Amazon and handles it all. So basically he has no idea what is required for these businesses to sell. He is selling the supplements on a business he set up for selling on Amazon for a different business who hired him that sells supplements. What's more THEY are probably resellers too.
There's NO way OP could be up on all the requirements all these different companies have for all their products. This is a disaster waiting to happen. I hope I never used any of these supplements
You have 4 or 5 other stores, looks like you should be giving them more time and energy until your supplements are tested and given a clean report.
Seller_xIcaJCup4Uxi7
The compliance is a joke. We have submitted thousands of them and for some they approve and others that are just a different size or color but the same product they reject and delete the product. We have lost hundreds of reviews because of them deleting children skus. Shame on Amazon!!!!
Seller_nRFmxiQg4EGrw
Yep. Note that among his other posts are spam (hopefully deleted by now) offering his services, and another stating that he once got suspended for violating dropshipping rules.
I'm always suspicious of someone who has never posted on the forums, suddenly appearing and offering what he thinks is sage advice.
