FBA Pending Orders Piling up
Anyone else noticing their Pending Customers Orders (FBA) piling up lately? I have nearly 60 Pending Orders currently and some of which are 15 + days old.
What the heck is going on here?
FBA Pending Orders Piling up
Anyone else noticing their Pending Customers Orders (FBA) piling up lately? I have nearly 60 Pending Orders currently and some of which are 15 + days old.
What the heck is going on here?
2 replies
Seller_nRFmxiQg4EGrw
Prime day is coming up; Amazon is likely doing a lot of transfer of product. Your items may be caught up in that.
Lot's of other possible reasons; bottom line is that there is nothing whatsoever you can do about it, so don't let it bother you. Just be happy that most if not all of them will eventually result in money in your account.
Dominic_Amazon
Hi @Seller_4Ab6tOldS9kTw,
Dominic from Amazon here, happy to help! This page: Pending Orders has a ton of info on this topic. I pulled a few key points out below:
Why is an order pending?
Here are some of the most common reasons for orders being in Pending status:
- Amazon has been unable to obtain authorization for the buyer's credit card.
- The buyer selected convenience store payment but hasn't completed the payment.
- For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.
- For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to divide the order and send the in-stock FBA Units, the order will still show Pending status.
Identify a Pending status order
To identify orders with a Pending status, go to the Manage orders page in Seller Central and click the Pending tab. All Pending orders that are to be fulfilled by Amazon can be found on the View FBA orders tab. Pending orders doesn’t appear in either your Orders report or Unshipped orders Report. However, your inventory will be updated to reflect the order. For more information, see Manage your orders.
If you have specific questions about ASIN's I would cut a ticket with Seller Support regarding the issue. Please let me know if you have additional questions.
Best,
Dominic
