Customer literally robbed me 1050$ through a bank chargeback and Amazon doesn't cover anything
Order 701-2397122-7232214
1) delivered within expected time frame (on time)
2) tracking shows delivered, and signature was collected as required by AMZ
3) additional proof of delivery was collected. A gps location was sent to the customer and amazon at the moment of the delivery, which shows exactly in front of the customer's house.
Despite all the evidence presented, the customer initiated a charge back with his bank (card issuer). Somehow, Amazon is telling us that they do not have control over this and that we are responsible for the chargeback.
So let me get this right. You can respect every single criteria required by Amazon and they still do not cover you against potential customer fraud?
That is absolutely insane. See the message I received after providing all the necessary information. All the customer has to do is ask the bank to contest twice and they automatically win.
------------------------------------------------------------------------------------------------------
cb-seller-query
26 march 2025 23:55
Hello,
Thank you for your response.
As we informed in the previous email, we have provided to the customer's card issuer all the required information about the order. This information includes:
-- Proof of delivery
-- Invoice
-- Returns policy
-- Seller comments
However, after reviewing this information the card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks and we have debited your account for CAD 1063.32
The outcome of this matter is decided solely by the card issuer, and not Amazon.
If you have questions about the policy, or if you believe that the decision was made in error, you contact us through Seller Central. To do so, go to "Contact us":
Account Specialist
Amazon.ca | Amazon Disputes Team
------------------------------------------------------------------------------------------
Customer literally robbed me 1050$ through a bank chargeback and Amazon doesn't cover anything
Order 701-2397122-7232214
1) delivered within expected time frame (on time)
2) tracking shows delivered, and signature was collected as required by AMZ
3) additional proof of delivery was collected. A gps location was sent to the customer and amazon at the moment of the delivery, which shows exactly in front of the customer's house.
Despite all the evidence presented, the customer initiated a charge back with his bank (card issuer). Somehow, Amazon is telling us that they do not have control over this and that we are responsible for the chargeback.
So let me get this right. You can respect every single criteria required by Amazon and they still do not cover you against potential customer fraud?
That is absolutely insane. See the message I received after providing all the necessary information. All the customer has to do is ask the bank to contest twice and they automatically win.
------------------------------------------------------------------------------------------------------
cb-seller-query
26 march 2025 23:55
Hello,
Thank you for your response.
As we informed in the previous email, we have provided to the customer's card issuer all the required information about the order. This information includes:
-- Proof of delivery
-- Invoice
-- Returns policy
-- Seller comments
However, after reviewing this information the card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks and we have debited your account for CAD 1063.32
The outcome of this matter is decided solely by the card issuer, and not Amazon.
If you have questions about the policy, or if you believe that the decision was made in error, you contact us through Seller Central. To do so, go to "Contact us":
Account Specialist
Amazon.ca | Amazon Disputes Team
------------------------------------------------------------------------------------------
19 replies
Seller_xJx7vH6fvZFD9
@Jurgen_Amazon Would you be so kind to help on this?
Seller_O0ar8IHtAphJG
welcome to Amazon sir, the most customer friendly platform on earth :-)
Seller_LTv2zrpA8Qcn1
Hi, what was the buyer's stated reason for initiating the chargeback?
Seller_1idNlTUpfKbZW
So far, we've been successful with every small claims court case. One had to go to collections after claiming the court papers are fake... Then proceeded to pay immediately after going to collections lol.
Amazon so far is terrible when it comes to protecting us against chargebacks. I honestly have a feeling they don't even pass the info we send them onwards properly, I'd love to get access to see what they actually submit to the credit cards, because it makes no sense how those chargebacks get granted.
Seller_I243tlANJDFaQ
Amazon reminds us all the time these are their customers not ours. If the steps were followed and their is a charge back then Amazon is responsible to cover it. So frustrating they let sellers get saddled with a loss of this size.
Seller_YFdOc1RQ8qe0d
Had exact same thing few days about on a printer . All the proof and same outcome . ( dispute code 98) . It has happened to me on a few 1000.00 items .
Amazon email:
Good morning,
Thank you for your reply.
As we indicated in the previous email, we have provided the issuer of the customer's card with all the required information regarding the order. This information includes:
-- Acknowledgement of receipt
-- Invoice
-- Seller's comments
However, after reviewing this information, the card issuer decided to dispute the fees again. The card issuer does not authorize Amazon to participate in the second chargeback dispute. Therefore, in accordance with the payment protection policy, you are responsible for all chargebacks related to the service and we have debited your account for CAD 918.62.
The outcome of this case is decided only by the card issuer, and not by Amazon.
Customer literally robbed me 1050$ through a bank chargeback and Amazon doesn't cover anything
Order 701-2397122-7232214
1) delivered within expected time frame (on time)
2) tracking shows delivered, and signature was collected as required by AMZ
3) additional proof of delivery was collected. A gps location was sent to the customer and amazon at the moment of the delivery, which shows exactly in front of the customer's house.
Despite all the evidence presented, the customer initiated a charge back with his bank (card issuer). Somehow, Amazon is telling us that they do not have control over this and that we are responsible for the chargeback.
So let me get this right. You can respect every single criteria required by Amazon and they still do not cover you against potential customer fraud?
That is absolutely insane. See the message I received after providing all the necessary information. All the customer has to do is ask the bank to contest twice and they automatically win.
------------------------------------------------------------------------------------------------------
cb-seller-query
26 march 2025 23:55
Hello,
Thank you for your response.
As we informed in the previous email, we have provided to the customer's card issuer all the required information about the order. This information includes:
-- Proof of delivery
-- Invoice
-- Returns policy
-- Seller comments
However, after reviewing this information the card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks and we have debited your account for CAD 1063.32
The outcome of this matter is decided solely by the card issuer, and not Amazon.
If you have questions about the policy, or if you believe that the decision was made in error, you contact us through Seller Central. To do so, go to "Contact us":
Account Specialist
Amazon.ca | Amazon Disputes Team
------------------------------------------------------------------------------------------
Customer literally robbed me 1050$ through a bank chargeback and Amazon doesn't cover anything
Order 701-2397122-7232214
1) delivered within expected time frame (on time)
2) tracking shows delivered, and signature was collected as required by AMZ
3) additional proof of delivery was collected. A gps location was sent to the customer and amazon at the moment of the delivery, which shows exactly in front of the customer's house.
Despite all the evidence presented, the customer initiated a charge back with his bank (card issuer). Somehow, Amazon is telling us that they do not have control over this and that we are responsible for the chargeback.
So let me get this right. You can respect every single criteria required by Amazon and they still do not cover you against potential customer fraud?
That is absolutely insane. See the message I received after providing all the necessary information. All the customer has to do is ask the bank to contest twice and they automatically win.
------------------------------------------------------------------------------------------------------
cb-seller-query
26 march 2025 23:55
Hello,
Thank you for your response.
As we informed in the previous email, we have provided to the customer's card issuer all the required information about the order. This information includes:
-- Proof of delivery
-- Invoice
-- Returns policy
-- Seller comments
However, after reviewing this information the card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks and we have debited your account for CAD 1063.32
The outcome of this matter is decided solely by the card issuer, and not Amazon.
If you have questions about the policy, or if you believe that the decision was made in error, you contact us through Seller Central. To do so, go to "Contact us":
Account Specialist
Amazon.ca | Amazon Disputes Team
------------------------------------------------------------------------------------------
Customer literally robbed me 1050$ through a bank chargeback and Amazon doesn't cover anything
Order 701-2397122-7232214
1) delivered within expected time frame (on time)
2) tracking shows delivered, and signature was collected as required by AMZ
3) additional proof of delivery was collected. A gps location was sent to the customer and amazon at the moment of the delivery, which shows exactly in front of the customer's house.
Despite all the evidence presented, the customer initiated a charge back with his bank (card issuer). Somehow, Amazon is telling us that they do not have control over this and that we are responsible for the chargeback.
So let me get this right. You can respect every single criteria required by Amazon and they still do not cover you against potential customer fraud?
That is absolutely insane. See the message I received after providing all the necessary information. All the customer has to do is ask the bank to contest twice and they automatically win.
------------------------------------------------------------------------------------------------------
cb-seller-query
26 march 2025 23:55
Hello,
Thank you for your response.
As we informed in the previous email, we have provided to the customer's card issuer all the required information about the order. This information includes:
-- Proof of delivery
-- Invoice
-- Returns policy
-- Seller comments
However, after reviewing this information the card issuer has decided to re-dispute the charge. The card issuer does not allow Amazon to participate in the second time chargeback dispute, so as per payment protection policy you are responsible for all the service related chargebacks and we have debited your account for CAD 1063.32
The outcome of this matter is decided solely by the card issuer, and not Amazon.
If you have questions about the policy, or if you believe that the decision was made in error, you contact us through Seller Central. To do so, go to "Contact us":
Account Specialist
Amazon.ca | Amazon Disputes Team
------------------------------------------------------------------------------------------
19 replies
19 replies
Seller_xJx7vH6fvZFD9
@Jurgen_Amazon Would you be so kind to help on this?
Seller_O0ar8IHtAphJG
welcome to Amazon sir, the most customer friendly platform on earth :-)
Seller_LTv2zrpA8Qcn1
Hi, what was the buyer's stated reason for initiating the chargeback?
Seller_1idNlTUpfKbZW
So far, we've been successful with every small claims court case. One had to go to collections after claiming the court papers are fake... Then proceeded to pay immediately after going to collections lol.
Amazon so far is terrible when it comes to protecting us against chargebacks. I honestly have a feeling they don't even pass the info we send them onwards properly, I'd love to get access to see what they actually submit to the credit cards, because it makes no sense how those chargebacks get granted.
Seller_I243tlANJDFaQ
Amazon reminds us all the time these are their customers not ours. If the steps were followed and their is a charge back then Amazon is responsible to cover it. So frustrating they let sellers get saddled with a loss of this size.
Seller_YFdOc1RQ8qe0d
Had exact same thing few days about on a printer . All the proof and same outcome . ( dispute code 98) . It has happened to me on a few 1000.00 items .
Amazon email:
Good morning,
Thank you for your reply.
As we indicated in the previous email, we have provided the issuer of the customer's card with all the required information regarding the order. This information includes:
-- Acknowledgement of receipt
-- Invoice
-- Seller's comments
However, after reviewing this information, the card issuer decided to dispute the fees again. The card issuer does not authorize Amazon to participate in the second chargeback dispute. Therefore, in accordance with the payment protection policy, you are responsible for all chargebacks related to the service and we have debited your account for CAD 918.62.
The outcome of this case is decided only by the card issuer, and not by Amazon.
Seller_xJx7vH6fvZFD9
@Jurgen_Amazon Would you be so kind to help on this?
Seller_xJx7vH6fvZFD9
@Jurgen_Amazon Would you be so kind to help on this?
Seller_O0ar8IHtAphJG
welcome to Amazon sir, the most customer friendly platform on earth :-)
Seller_O0ar8IHtAphJG
welcome to Amazon sir, the most customer friendly platform on earth :-)
Seller_LTv2zrpA8Qcn1
Hi, what was the buyer's stated reason for initiating the chargeback?
Seller_LTv2zrpA8Qcn1
Hi, what was the buyer's stated reason for initiating the chargeback?
Seller_1idNlTUpfKbZW
So far, we've been successful with every small claims court case. One had to go to collections after claiming the court papers are fake... Then proceeded to pay immediately after going to collections lol.
Amazon so far is terrible when it comes to protecting us against chargebacks. I honestly have a feeling they don't even pass the info we send them onwards properly, I'd love to get access to see what they actually submit to the credit cards, because it makes no sense how those chargebacks get granted.
Seller_1idNlTUpfKbZW
So far, we've been successful with every small claims court case. One had to go to collections after claiming the court papers are fake... Then proceeded to pay immediately after going to collections lol.
Amazon so far is terrible when it comes to protecting us against chargebacks. I honestly have a feeling they don't even pass the info we send them onwards properly, I'd love to get access to see what they actually submit to the credit cards, because it makes no sense how those chargebacks get granted.
Seller_I243tlANJDFaQ
Amazon reminds us all the time these are their customers not ours. If the steps were followed and their is a charge back then Amazon is responsible to cover it. So frustrating they let sellers get saddled with a loss of this size.
Seller_I243tlANJDFaQ
Amazon reminds us all the time these are their customers not ours. If the steps were followed and their is a charge back then Amazon is responsible to cover it. So frustrating they let sellers get saddled with a loss of this size.
Seller_YFdOc1RQ8qe0d
Had exact same thing few days about on a printer . All the proof and same outcome . ( dispute code 98) . It has happened to me on a few 1000.00 items .
Amazon email:
Good morning,
Thank you for your reply.
As we indicated in the previous email, we have provided the issuer of the customer's card with all the required information regarding the order. This information includes:
-- Acknowledgement of receipt
-- Invoice
-- Seller's comments
However, after reviewing this information, the card issuer decided to dispute the fees again. The card issuer does not authorize Amazon to participate in the second chargeback dispute. Therefore, in accordance with the payment protection policy, you are responsible for all chargebacks related to the service and we have debited your account for CAD 918.62.
The outcome of this case is decided only by the card issuer, and not by Amazon.
Seller_YFdOc1RQ8qe0d
Had exact same thing few days about on a printer . All the proof and same outcome . ( dispute code 98) . It has happened to me on a few 1000.00 items .
Amazon email:
Good morning,
Thank you for your reply.
As we indicated in the previous email, we have provided the issuer of the customer's card with all the required information regarding the order. This information includes:
-- Acknowledgement of receipt
-- Invoice
-- Seller's comments
However, after reviewing this information, the card issuer decided to dispute the fees again. The card issuer does not authorize Amazon to participate in the second chargeback dispute. Therefore, in accordance with the payment protection policy, you are responsible for all chargebacks related to the service and we have debited your account for CAD 918.62.
The outcome of this case is decided only by the card issuer, and not by Amazon.
