FBA Shipment by UPS lost
Hello,
My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.
I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.
I also created case before and told it will be eligible on July 22 but no action taken till now from amazon and the date for shipment become eligible for investigation is delayed from last 4 months.
I am getting same response that shipment is not eligible for investigation.
Case ID: ID 15868805411
Please look at the issue.
Thank you
FBA Shipment by UPS lost
Hello,
My shipment ID:FBA181TJTZT0, shipped on May 24th and there is no updated after May 27 and it haven't moved after that.
I also contacted UPS and they said it is lost but they can not help further since it is created on amazon using amazon partner carrier so amazon have to follow up as well as contact UPS.
I also created case before and told it will be eligible on July 22 but no action taken till now from amazon and the date for shipment become eligible for investigation is delayed from last 4 months.
I am getting same response that shipment is not eligible for investigation.
Case ID: ID 15868805411
Please look at the issue.
Thank you
2 replies
Sunnie_Amazon
Hello, @Seller_3fcW0jeyuVX9h,
Thank you for raising your concern to the Forums. This is Sunnie, from Amazon.
I reviewed your case, and the information you received from our Support team is correct:
Your shipment FBA181TJTZT0 is not yet eligible for reconciliation.
Refer to the message in the Contents section of your shipment summary for when your shipment will be eligible.
Once your shipment can be investigated, if you don't receive the help you need, you may please respond to this thread with your new Case ID, and I will gladly look into it for you.
Regards,
Sunnie
