Account setup / Deactivated Account
I have been experiencing issues with my account for the past week and I am not able to connect with any regarding this. My account health is at 200; however, it is showing that my account is deactivated. When I click "Reactivate your account", it says "You must successfully address all issues below to qualify for account reactivation." When I look at the bottom for the issue, nothing is listed. The page just shows "Violations: 0" and "Target: 0 Issues". How do I get past this? I sent two emails to the support team and this is the response I received "we have closed this case because Amazon has deactivated your account. Refer to your Account Health Dashboard to learn more about the status of your account".
Account setup / Deactivated Account
I have been experiencing issues with my account for the past week and I am not able to connect with any regarding this. My account health is at 200; however, it is showing that my account is deactivated. When I click "Reactivate your account", it says "You must successfully address all issues below to qualify for account reactivation." When I look at the bottom for the issue, nothing is listed. The page just shows "Violations: 0" and "Target: 0 Issues". How do I get past this? I sent two emails to the support team and this is the response I received "we have closed this case because Amazon has deactivated your account. Refer to your Account Health Dashboard to learn more about the status of your account".
2 replies
Emet_Amazon
Hello @Seller_t8Zt8CmTKcP0F,
Thank you for sharing your concerns with an account deactivation.
I appreciate you sharing this experience, as mentioned there is quite a bit of uncertainty surrounding why the account was deactivated. Since you are being redirected to the account health page where there are no violations, I have gone ahead and reached out to the appropriate teams to review the situations further. They will be able to assess the situation much further and provide guidance or take any necessary actions.
Once I have any additional information or feedback from them, I will follow up here to keep you informed. The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_t8Zt8CmTKcP0F,
Thank you for your patience.
I have received an update from our teams that this concern should have been resolved back on 4/14/25.
This teams has not provided much information surrounding the situation. Although your situation is resolved, if you continue to see a request that additional information be provided, please reach back out with screenshots of what you're experiencing. I will be able to reach out to our teams to seek a resolution and provide what guidance is necessary.
I appreciate you sharing your original concerns so we could work together and find a resolution for you.
Emet.
