Call back option not working
Good day,
We are having enormous issues with Amazon. We have been selling for 10 years now, 12mln EUR yearly turnover. Suddenly, Amazon decides to withhold our cash. They ask for updated documents - we send updated documents. Nothing happens, still pending and requesting the same documents.
I've tried the "Call me now" - does not work. It says that the call is connected, when not only it is not connected, but the phone never rang. Tried 3 different phone numbers. Nothing. Zero help from Amazon. Nice treatment for a 10 year client with 10mln EUR turnovers.
Any ideas how to actually reach Amazon? Is it even possible? Do they still have living persons working there?
Call back option not working
Good day,
We are having enormous issues with Amazon. We have been selling for 10 years now, 12mln EUR yearly turnover. Suddenly, Amazon decides to withhold our cash. They ask for updated documents - we send updated documents. Nothing happens, still pending and requesting the same documents.
I've tried the "Call me now" - does not work. It says that the call is connected, when not only it is not connected, but the phone never rang. Tried 3 different phone numbers. Nothing. Zero help from Amazon. Nice treatment for a 10 year client with 10mln EUR turnovers.
Any ideas how to actually reach Amazon? Is it even possible? Do they still have living persons working there?
1 reply
Micah_Amazon
Hello @Seller_gEKk7VQ9Trgdo,
Thank you for posting your inquiry to the Forums.
I understand that you have been trying to connect with a Selling Partner Support associate.
I have included a help page below that details guidelines for contacting support:
Guidelines for contacting Selling Partner Support
Please feel free to also provide details on the concern you are facing and any case ID numbers that you have already opened on the issue and I can take a look.
Regards,
Micah
