Dear Amazon Community Support,

I am writing to formally request an investigation and removal of multiple suspicious 1-star reviews that have been left on my product listing. These 5 reviews destroyed my product. The reviews rating dropped from 4.8 to 2.8.

After conducting a detailed investigation, I have found compelling evidence suggesting these 5 reviews are not legitimate and may be part of a coordinated effort to harm my product’s reputation. 

Below are the key findings: 

Details of the Issue:

ASIN: ‎B0DY5JSKW5 

Marketplace: Amazon Canada

Amazon Case ID: 17654505071

Suspicious Patterns Identified: 

1- Unverified Purchases Only All 5 negative reviews are marked as “Unverified Purchase.” My product is exclusively sold on Amazon.ca and not available elsewhere, so a verified purchase is expected for a legitimate review.  

2- Timing of Reviews Four reviews were posted on April 19, 2025, and one on April 20, 2025 — an unusually tight cluster, suggesting coordinated activity rather than organic customer feedback. 

3- New Reviewer Accounts All reviewer profiles were created in 2025, with no history prior to that. This sudden influx of new accounts leaving only negative reviews raises a significant red flag. 

4- Volume of Reviews per Account Each of these new accounts has posted 15+ reviews, all within a short time frame, and all are unverified purchases. This is consistent with behavior observed in fake or malicious reviewer networks. 

5- Exclusivity of the Product As my product is sold exclusively on Amazon Canada, it is highly unlikely — if not impossible — for legitimate customers to leave reviews without purchasing. 

6- Low Return Rate: My product has a consistently low return rate — out of 1,300+ orders, only 13 were returned, which reflects a 1% return rate. This further demonstrates that customers are satisfied with the product and that the recent 1-star reviews are not reflective of actual buyer experience. In light of the above,

I respectfully request the following: Immediate investigation into the accounts that left these 1-star reviews. Removal of the 5 illegitimate reviews, as they violate Amazon’s community guidelines on review authenticity. Preventative action against these accounts if found to be in violation of Amazon policies. I appreciate your attention to this matter.

I am confident that upon review, the evidence will clearly show that these reviews are not from genuine customers and are damaging the trust and integrity of the Amazon marketplace. 

Please let me know if any further documentation or proof is required on my part.

I am happy to cooperate fully. Below are links to the 5, 1 star unverified purchase fake reviews.

Thank you