Return Shipping Refund
The customer returned an item along with a return shipping claim for $105.06. I know quite an excessive shipping charge and didn't seek approval from us first. Nevertheless, we have to refund them the amount, and the Amazon return form doesn't allow us to refund this amount. I also tried to upload a flat file using order adjustment, but it gave the same error.
Any recommendations on how I can refund the customer for returned shipping?
Return Shipping Refund
The customer returned an item along with a return shipping claim for $105.06. I know quite an excessive shipping charge and didn't seek approval from us first. Nevertheless, we have to refund them the amount, and the Amazon return form doesn't allow us to refund this amount. I also tried to upload a flat file using order adjustment, but it gave the same error.
Any recommendations on how I can refund the customer for returned shipping?
7 replies
Seller_7LrAV0m5llaI7
You aren't required to refund a customer for return shipping in the Canadian marketplace if you sent the customer an unpaid return authorization.
Process your refund in full, and if the customer complains, they can contact Amazon for the rest as your part will be closed off already.
Seller_7LrAV0m5llaI7
You shouldn't be doing that. All you need to do is "authorize the return". If you reauthorize it with a prepaid label after, it can confuse the system I think.
That shouldn't happen. Buyer needs to upload a valid tracking number.
If the buyer can't prove they send it back, you get an email like this:
After they send it back, you get an email like this that tells you it's on the way, and you can refund them once it arrives:
If you have provided a customer with a return label, and their reason was you didn't, then yes, absolutely appeal the case.
