Cannot receive OTP code
Hello！
Recently, I often need to verify the OTP code when I log in to a store, and sometimes need to operate it several times to receive the OTP code. But now I can't receive the OTP code, so I can't log in to my store. The page reminds me as follows:
There was a problem
Please wait at least one minute before requesting another OTP.
But in fact, after a day, I still can’t receive the OTP code when I log in for verification, and I can’t log in to my store anymore.
I wonder, is this an error in Amazon's system? How can I log in successfully? The products I put on the shelves are basically self-delivered. If I can’t log in for a few days, will Amazon compensate for the losses caused?
Cannot receive OTP code
Hello！
Recently, I often need to verify the OTP code when I log in to a store, and sometimes need to operate it several times to receive the OTP code. But now I can't receive the OTP code, so I can't log in to my store. The page reminds me as follows:
There was a problem
Please wait at least one minute before requesting another OTP.
But in fact, after a day, I still can’t receive the OTP code when I log in for verification, and I can’t log in to my store anymore.
I wonder, is this an error in Amazon's system? How can I log in successfully? The products I put on the shelves are basically self-delivered. If I can’t log in for a few days, will Amazon compensate for the losses caused?
7 replies
Seller_rI7BZIczK8iAC
You NEED to use the authenticator app, as described in my thread where you posted a question half an hour ago. Some mobile phones don't receive OTP anymore. But if you install the app, it will work like a charm.
