Seller_qirTLTiW3qMWL
How do I send a customer one of my brand products for free
A customer returned their product and got a full refund because they said parts were missing. I would like to send them a replacement at no charge. Is that possible?
Tags:Buyer Messages, Customer, Negative reviews
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Seller_qirTLTiW3qMWL
How do I send a customer one of my brand products for free
A customer returned their product and got a full refund because they said parts were missing. I would like to send them a replacement at no charge. Is that possible?
1 reply
Seller_rI7BZIczK8iAC
Is that possible?
If it's FBA you neither know the name nor the address of the customer, so: no.
If it's FBM it's technically possible, but it could be considered as unallowed contacting. I wouldn't do it OR ask seller support before doing so.
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