GOOD WILL RETURN SHIPPING COST REFUNDED TO BUYER
How can we be refunded for Goodwill Shipping cost refund, and no they are not refunded on first scan. It is Amazon deciding to refund at our expense. We are not able to file a Safe-T Claim because we refunded the buyer. We had two today and both were Buyer's Remorse. See below
Sawyer Mill Large Pillow Sham Cover Farmhouse Country Stripe Decorative Cotton King Size 21x37 Bedding Accessory, Red B07KQ5BHZ2 51951 1 25.39 0.0 Goodwill/Return Shipping Cost Refund
We will adjust your seller account accordingly.
This is unfair to the seller, and we should have the option to refund if we want to.
GOOD WILL RETURN SHIPPING COST REFUNDED TO BUYER
How can we be refunded for Goodwill Shipping cost refund, and no they are not refunded on first scan. It is Amazon deciding to refund at our expense. We are not able to file a Safe-T Claim because we refunded the buyer. We had two today and both were Buyer's Remorse. See below
Sawyer Mill Large Pillow Sham Cover Farmhouse Country Stripe Decorative Cotton King Size 21x37 Bedding Accessory, Red B07KQ5BHZ2 51951 1 25.39 0.0 Goodwill/Return Shipping Cost Refund
We will adjust your seller account accordingly.
This is unfair to the seller, and we should have the option to refund if we want to.
1 reply
Danny_Amazon
Hello @Seller_8RatfhWtQ8fNy- and thanks for asking this here on the seller forums.
Returned items that are within Amazon’s returns policy and are eligible for free returns will continue to be automatically authorized; and customers will receive a prepaid return label on your behalf though Buy Shipping Services. We will charge your seller account for the cost of the return shipping label once the buyer sends the item back. For more details, go to Prepaid returns for seller fulfilled orders.
Please see the above resources for details on the prepaid returns program as it relates to the Buy Shipping program, and details on managing returns settings.
Best,
Danny
