Return - received old, used and damaged product
Order no. 701-7916272-2282630
Buyer bought a new product and after delivery immediately placed return request stating "Not useful". we accepted return request, but what we received is old, used, damaged and rusty old product. how to tackle with such kind of dishonest buyers?
Return - received old, used and damaged product
Order no. 701-7916272-2282630
Buyer bought a new product and after delivery immediately placed return request stating "Not useful". we accepted return request, but what we received is old, used, damaged and rusty old product. how to tackle with such kind of dishonest buyers?
3 replies
Seller_7LrAV0m5llaI7
You can file an FBA returns reimbursement claim if FBA, as the customer is required by Amazon policy to send back the same item they received and ordered.
Seller_1idNlTUpfKbZW
Serial numbers vs the box, or if it's missing serial number and had one, then I would claim with that against FBA reimbursement request. Lately it's been brutal with the reimbursements getting denied left and right though.
Daryl_Amazon
Hey @Seller_bEnDkoOjcRmkg,
Daryl here from our Forums team, what Jpart2 and JohnL commented would be the way to go, an FBA returns reimbursement claim.
You can find more information here:
FBA inventory reimbursement policy
I don't see any created case for this situation, do let us know if you were able to resolve the issue with your colleague's insight shared here.
Daryl
