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Seller_uQ4Yx0oUHTLtq

Missing items from shipment, no response from support

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

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4 replies
Fulfil orders
Tags:Fulfilment centre
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Seller_uQ4Yx0oUHTLtq

Missing items from shipment, no response from support

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

Fulfil orders
Tags:Fulfilment centre
00
28 views
4 replies
Reply
4 replies
user profile
Dominic_Amazon
In reply to: Seller_uQ4Yx0oUHTLtq’s post

Hi @Seller_uQ4Yx0oUHTLtq,

I see that you have a number of cases with seller support spanning a number of topics. Can you please provide me the shipment ID and the case ID tied to that shipment so I can review and potentially escalate.

Best,

Dominic

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Seller_uQ4Yx0oUHTLtq

Missing items from shipment, no response from support

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

28 views
4 replies
Fulfil orders
Tags:Fulfilment centre
00
Reply
user profile
Seller_uQ4Yx0oUHTLtq

Missing items from shipment, no response from support

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

Fulfil orders
Tags:Fulfilment centre
00
28 views
4 replies
Reply
user profile

Missing items from shipment, no response from support

by Seller_uQ4Yx0oUHTLtq

We raised multiple cases to review the missing items while shipping from AGL to FBA.

On the 1st case, it's been more than 15 days yet support is not responding to the case.

The 2nd case was responded to with the reply of "I'm merging this contact into the original case for this issue"

We usually don't have issues with missing items from shipment, but AGL shipped this and the support is not accepting the documents provided by them.

Any solution where we can escalate this issue to a specialist or dedicated team?

Thanks

Fulfil orders
Tags:Fulfilment centre
00
28 views
4 replies
Reply
4 replies
4 replies
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Dominic_Amazon
In reply to: Seller_uQ4Yx0oUHTLtq’s post

Hi @Seller_uQ4Yx0oUHTLtq,

I see that you have a number of cases with seller support spanning a number of topics. Can you please provide me the shipment ID and the case ID tied to that shipment so I can review and potentially escalate.

Best,

Dominic

00
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user profile
Dominic_Amazon
In reply to: Seller_uQ4Yx0oUHTLtq’s post

Hi @Seller_uQ4Yx0oUHTLtq,

I see that you have a number of cases with seller support spanning a number of topics. Can you please provide me the shipment ID and the case ID tied to that shipment so I can review and potentially escalate.

Best,

Dominic

00
user profile
Dominic_Amazon
In reply to: Seller_uQ4Yx0oUHTLtq’s post

Hi @Seller_uQ4Yx0oUHTLtq,

I see that you have a number of cases with seller support spanning a number of topics. Can you please provide me the shipment ID and the case ID tied to that shipment so I can review and potentially escalate.

Best,

Dominic

00
Reply
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