@JiAlex_Amazon @Lucre_Amzn @Ricardo_Amazon @Sunnie_Amazon @Daryl_Amazon @Josh_Amazon @Roberto_Amazon @Christine_Amazon

Please assist with crediting back the 50% restocking fee that we originally charged the customer that was then withdrawn and given back to the customer on order id: 701-6302670-4717051 after the A-to-Z claim decision was made in favor of the buyer.

- Order was shipped on Wed, Apr 23, 2025 via Canpar Express after confirming compatibility with the buyer via the photos sent by buyer on Apr 22, 2025. - Order was delivered by Canpar Express on Apr 29, 2025.

- Buyer started a return on May 4, 2025 due "Performance or quality not adequate" with a comment of "The vacuum doesn't work well. It releases the fluff it picked up. I can attach pictures if needed." Return was approved on May 5, 2025

- On May 4th, we reached out to the buyer to inform her that her issue of the item not picking debris up was not as a result of the item as the item does not produce any suction to pick debris up and that it was her existing system that produced suction.

- On May 5th, the buyer reached out to Amazon customer service stating that the item was now "not compatible" and that they would like a prepaid return label as it is not their fault that the item is incorrect. We replied letting the buyer know that is compatible as confirmed by them and that as the item is not defective, that return shipping is their responsibililty.

- On May 5th at 5:30 PM, the buyer confirmed in a message that the item is turning on as it should. We then notified them that the item is doing exactly what it should and that is turning on the rotating brush roller.

- On May 6th, the buyer started a 2nd return. This time with a return reason of "Item defective or doesn’t work ". Return was closed as it was a duplicate return request.

- To summarize, the buyer has claimed 5 different return/a-to-z reasons:

• One return was started because "Performance or quality not adequate"
• A second return was started because "Item defective or doesn’t work"
• The buyer contacted Amazon tating that the item was not compatible, even though compatibility was confirmed with the buyer prior to shipping.
• The buyer then started an A-to-Z claim stating that the "Package did not arrive" and within that claim also stated "The package arrived but an item is missing or the item quantity is wrong". Package did arrive as the customer confirmed that they used the product. Also, nothing was missing, item is only 2 pieces, as both pieces are required to make it work which once again is confirmed by the fact that the buyer used the product.

Due to the condition of the return, we charged them a 50% restocking fee as per Amazon poicy which is what we are asking a credit for.

Upon receiving the item, we noticed that one piece was dirty and filled with fluff/hair while the 2nd top piece attachment piece was clean. This confirms exactly what we had told the buyer that the issue was her systems suction and not the item she purchased from us.

Thank you for your attention.

Best regards,