Seller_4tZvWccjJqhn6
Vine program issue during account restriction
- Just after participating in the VINE, my account encountered restrictions the following day, requiring a 60-day period for reinstatement.
- Despite the conclusion status of the Vine, products weren't dispatched to users due to the account restrictions.
- I'm now eager to know the process for re-participating in this Vine. Alternatively, could the one time participation for a product for restriction be lifted for this ASIN given the circumstances, allowing me to participate in the program once again?
- I am aware that Amazon typically only allows sellers to enroll a product under Vine once, but I am facing an error from Amazon's end since Vine audience weren't able to buy my products since the listing went offline.
- Can I get Vine support team email id or contact number to escalate this issue
- I have attached a screenshot showing the same
Tags:Advertising, Deals, New brand, New products
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Seller_4tZvWccjJqhn6
Vine program issue during account restriction
- Just after participating in the VINE, my account encountered restrictions the following day, requiring a 60-day period for reinstatement.
- Despite the conclusion status of the Vine, products weren't dispatched to users due to the account restrictions.
- I'm now eager to know the process for re-participating in this Vine. Alternatively, could the one time participation for a product for restriction be lifted for this ASIN given the circumstances, allowing me to participate in the program once again?
- I am aware that Amazon typically only allows sellers to enroll a product under Vine once, but I am facing an error from Amazon's end since Vine audience weren't able to buy my products since the listing went offline.
- Can I get Vine support team email id or contact number to escalate this issue
- I have attached a screenshot showing the same
5 replies
Roberto_Amazon
@Seller_4tZvWccjJqhn6 Hello!
I am sorry you went through account restrictions. If no units were claimed, you should be able to re-enroll the ASIN once again.
We don't have a separate support for Vine, you can contact our Seller Support team for further support.
Regards,
Roberto
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