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Seller_P64PXTq0upfFx

HELP! Amazon glitch! Duplicate products with new ASINs created

Hello,

I want to start by saying that for each ASIN I have to SKUs created. One SKU is for the FBM, second is for the FBA. In case if FBA stock gets depleted the FBM Sku will cover it. (For example, PRODUCT-1-FBA and PRODUCT-1-FBM.

I had many different variations under one parent. All products are the same product type but differ in Size and Style. For some reason amazon has removed the parent and I had to "reupload" products to make sure that all children inherit reviews and BSR.

After uploading the feed (with a correct SKUs, but ASINs in the feed are missing, because I took the feed from the Reports > Inventory Reports > Catalog Listing Reports) Amazon has changed the ASINs for my FBA products.

So now I have a situation where PRODUCT-1-FBA and PRODUCT-1-FBM have different ASINS.

First product ASIN has all the FBA inventory connected to it (and this is a new ASIN), and the second ASIN (old one) for the FBM is exactly the same and has all the reviews and BSR connected.

Now I have a situation where the PRODUCT-1-FBA with a completely new ASIN number and a big amount of the products at the FBA facility but has no reviews, no BSR.. And literally invisible, while the PRODUCT-1-FBM (Fullfilled by Merchant) has old ASIN with all the reviews and BSR..

Please help to merge them back together. The merge tool doesnt work.

There are more than 100 products like this. Please advise what can be done. Catalog and FBA team are totally useless to help. I spent 5 hours on the phone trying to explain them what I want, but they just don't get it.

Thanks

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2 replies
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Tags:ASIN, Listings
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Seller_P64PXTq0upfFx

HELP! Amazon glitch! Duplicate products with new ASINs created

Hello,

I want to start by saying that for each ASIN I have to SKUs created. One SKU is for the FBM, second is for the FBA. In case if FBA stock gets depleted the FBM Sku will cover it. (For example, PRODUCT-1-FBA and PRODUCT-1-FBM.

I had many different variations under one parent. All products are the same product type but differ in Size and Style. For some reason amazon has removed the parent and I had to "reupload" products to make sure that all children inherit reviews and BSR.

After uploading the feed (with a correct SKUs, but ASINs in the feed are missing, because I took the feed from the Reports > Inventory Reports > Catalog Listing Reports) Amazon has changed the ASINs for my FBA products.

So now I have a situation where PRODUCT-1-FBA and PRODUCT-1-FBM have different ASINS.

First product ASIN has all the FBA inventory connected to it (and this is a new ASIN), and the second ASIN (old one) for the FBM is exactly the same and has all the reviews and BSR connected.

Now I have a situation where the PRODUCT-1-FBA with a completely new ASIN number and a big amount of the products at the FBA facility but has no reviews, no BSR.. And literally invisible, while the PRODUCT-1-FBM (Fullfilled by Merchant) has old ASIN with all the reviews and BSR..

Please help to merge them back together. The merge tool doesnt work.

There are more than 100 products like this. Please advise what can be done. Catalog and FBA team are totally useless to help. I spent 5 hours on the phone trying to explain them what I want, but they just don't get it.

Thanks

Create and manage listings
Tags:ASIN, Listings
00
24 views
2 replies
Reply
2 replies
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_P64PXTq0upfFx’s post

Unfortunately, this type of new ASIN creation is a common problem when using product feeds in bulk.

You must merge all of your ASINS, one by one. I understand this is tedious but its the only way to resolve your issue and you only need to do it once.

If the merge tool is not working, I suggest you open a case with Amazon Seller Central without using the merge tool and indicate the ASIN you want to keep and the ASIN you want to merge. I suggest you open once case for every ASIN you must merge. You will have to open more than 100 cases.

Once your items are merged, I would suggest adding them all into a variation using edit inventory instead of product feeds. You will see errors in real time and Amazon will not create new ASINS accidentally as a result of errors.

10
user profile
Cooper_Amazon
In reply to: Seller_P64PXTq0upfFx’s post

Good Evening @Seller_P64PXTq0upfFx,

It looks like you were able to get an answer to your question from one of our seasoned sellers, @Seller_NbYSGJ8Tehgbv.

If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.

Please let us know if we can further assist you by sharing your CASE ID filed with Selling Partner Support. Have a wonderful rest of the week.

Sincerely, Cooper_Amazon

00
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user profile
Seller_P64PXTq0upfFx

HELP! Amazon glitch! Duplicate products with new ASINs created

Hello,

I want to start by saying that for each ASIN I have to SKUs created. One SKU is for the FBM, second is for the FBA. In case if FBA stock gets depleted the FBM Sku will cover it. (For example, PRODUCT-1-FBA and PRODUCT-1-FBM.

I had many different variations under one parent. All products are the same product type but differ in Size and Style. For some reason amazon has removed the parent and I had to "reupload" products to make sure that all children inherit reviews and BSR.

After uploading the feed (with a correct SKUs, but ASINs in the feed are missing, because I took the feed from the Reports > Inventory Reports > Catalog Listing Reports) Amazon has changed the ASINs for my FBA products.

So now I have a situation where PRODUCT-1-FBA and PRODUCT-1-FBM have different ASINS.

First product ASIN has all the FBA inventory connected to it (and this is a new ASIN), and the second ASIN (old one) for the FBM is exactly the same and has all the reviews and BSR connected.

Now I have a situation where the PRODUCT-1-FBA with a completely new ASIN number and a big amount of the products at the FBA facility but has no reviews, no BSR.. And literally invisible, while the PRODUCT-1-FBM (Fullfilled by Merchant) has old ASIN with all the reviews and BSR..

Please help to merge them back together. The merge tool doesnt work.

There are more than 100 products like this. Please advise what can be done. Catalog and FBA team are totally useless to help. I spent 5 hours on the phone trying to explain them what I want, but they just don't get it.

Thanks

24 views
2 replies
Create and manage listings
Tags:ASIN, Listings
00
Reply
user profile
Seller_P64PXTq0upfFx

HELP! Amazon glitch! Duplicate products with new ASINs created

Hello,

I want to start by saying that for each ASIN I have to SKUs created. One SKU is for the FBM, second is for the FBA. In case if FBA stock gets depleted the FBM Sku will cover it. (For example, PRODUCT-1-FBA and PRODUCT-1-FBM.

I had many different variations under one parent. All products are the same product type but differ in Size and Style. For some reason amazon has removed the parent and I had to "reupload" products to make sure that all children inherit reviews and BSR.

After uploading the feed (with a correct SKUs, but ASINs in the feed are missing, because I took the feed from the Reports > Inventory Reports > Catalog Listing Reports) Amazon has changed the ASINs for my FBA products.

So now I have a situation where PRODUCT-1-FBA and PRODUCT-1-FBM have different ASINS.

First product ASIN has all the FBA inventory connected to it (and this is a new ASIN), and the second ASIN (old one) for the FBM is exactly the same and has all the reviews and BSR connected.

Now I have a situation where the PRODUCT-1-FBA with a completely new ASIN number and a big amount of the products at the FBA facility but has no reviews, no BSR.. And literally invisible, while the PRODUCT-1-FBM (Fullfilled by Merchant) has old ASIN with all the reviews and BSR..

Please help to merge them back together. The merge tool doesnt work.

There are more than 100 products like this. Please advise what can be done. Catalog and FBA team are totally useless to help. I spent 5 hours on the phone trying to explain them what I want, but they just don't get it.

Thanks

Create and manage listings
Tags:ASIN, Listings
00
24 views
2 replies
Reply
user profile

HELP! Amazon glitch! Duplicate products with new ASINs created

by Seller_P64PXTq0upfFx

Hello,

I want to start by saying that for each ASIN I have to SKUs created. One SKU is for the FBM, second is for the FBA. In case if FBA stock gets depleted the FBM Sku will cover it. (For example, PRODUCT-1-FBA and PRODUCT-1-FBM.

I had many different variations under one parent. All products are the same product type but differ in Size and Style. For some reason amazon has removed the parent and I had to "reupload" products to make sure that all children inherit reviews and BSR.

After uploading the feed (with a correct SKUs, but ASINs in the feed are missing, because I took the feed from the Reports > Inventory Reports > Catalog Listing Reports) Amazon has changed the ASINs for my FBA products.

So now I have a situation where PRODUCT-1-FBA and PRODUCT-1-FBM have different ASINS.

First product ASIN has all the FBA inventory connected to it (and this is a new ASIN), and the second ASIN (old one) for the FBM is exactly the same and has all the reviews and BSR connected.

Now I have a situation where the PRODUCT-1-FBA with a completely new ASIN number and a big amount of the products at the FBA facility but has no reviews, no BSR.. And literally invisible, while the PRODUCT-1-FBM (Fullfilled by Merchant) has old ASIN with all the reviews and BSR..

Please help to merge them back together. The merge tool doesnt work.

There are more than 100 products like this. Please advise what can be done. Catalog and FBA team are totally useless to help. I spent 5 hours on the phone trying to explain them what I want, but they just don't get it.

Thanks

Create and manage listings
Tags:ASIN, Listings
00
24 views
2 replies
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Seller_NbYSGJ8Tehgbv
In reply to: Seller_P64PXTq0upfFx’s post

Unfortunately, this type of new ASIN creation is a common problem when using product feeds in bulk.

You must merge all of your ASINS, one by one. I understand this is tedious but its the only way to resolve your issue and you only need to do it once.

If the merge tool is not working, I suggest you open a case with Amazon Seller Central without using the merge tool and indicate the ASIN you want to keep and the ASIN you want to merge. I suggest you open once case for every ASIN you must merge. You will have to open more than 100 cases.

Once your items are merged, I would suggest adding them all into a variation using edit inventory instead of product feeds. You will see errors in real time and Amazon will not create new ASINS accidentally as a result of errors.

10
user profile
Cooper_Amazon
In reply to: Seller_P64PXTq0upfFx’s post

Good Evening @Seller_P64PXTq0upfFx,

It looks like you were able to get an answer to your question from one of our seasoned sellers, @Seller_NbYSGJ8Tehgbv.

If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.

Please let us know if we can further assist you by sharing your CASE ID filed with Selling Partner Support. Have a wonderful rest of the week.

Sincerely, Cooper_Amazon

00
Follow this discussion to be notified of new activity
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_P64PXTq0upfFx’s post

Unfortunately, this type of new ASIN creation is a common problem when using product feeds in bulk.

You must merge all of your ASINS, one by one. I understand this is tedious but its the only way to resolve your issue and you only need to do it once.

If the merge tool is not working, I suggest you open a case with Amazon Seller Central without using the merge tool and indicate the ASIN you want to keep and the ASIN you want to merge. I suggest you open once case for every ASIN you must merge. You will have to open more than 100 cases.

Once your items are merged, I would suggest adding them all into a variation using edit inventory instead of product feeds. You will see errors in real time and Amazon will not create new ASINS accidentally as a result of errors.

10
user profile
Seller_NbYSGJ8Tehgbv
In reply to: Seller_P64PXTq0upfFx’s post

Unfortunately, this type of new ASIN creation is a common problem when using product feeds in bulk.

You must merge all of your ASINS, one by one. I understand this is tedious but its the only way to resolve your issue and you only need to do it once.

If the merge tool is not working, I suggest you open a case with Amazon Seller Central without using the merge tool and indicate the ASIN you want to keep and the ASIN you want to merge. I suggest you open once case for every ASIN you must merge. You will have to open more than 100 cases.

Once your items are merged, I would suggest adding them all into a variation using edit inventory instead of product feeds. You will see errors in real time and Amazon will not create new ASINS accidentally as a result of errors.

10
Reply
user profile
Cooper_Amazon
In reply to: Seller_P64PXTq0upfFx’s post

Good Evening @Seller_P64PXTq0upfFx,

It looks like you were able to get an answer to your question from one of our seasoned sellers, @Seller_NbYSGJ8Tehgbv.

If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.

Please let us know if we can further assist you by sharing your CASE ID filed with Selling Partner Support. Have a wonderful rest of the week.

Sincerely, Cooper_Amazon

00
user profile
Cooper_Amazon
In reply to: Seller_P64PXTq0upfFx’s post

Good Evening @Seller_P64PXTq0upfFx,

It looks like you were able to get an answer to your question from one of our seasoned sellers, @Seller_NbYSGJ8Tehgbv.

If their response helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. Just in case others have the same issue, the Most Helpful Reply feature brings the selected response right to the top of your thread. Sellers will be able to see the answer right away as your discussion will have a green checkmark when searched within the forums.

Please let us know if we can further assist you by sharing your CASE ID filed with Selling Partner Support. Have a wonderful rest of the week.

Sincerely, Cooper_Amazon

00
Reply
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