Unable to pay back negative balance on my Canada Store
Hello - I have a .32 negative charge on my Canada store that is making me unable to take large disbursements in my U.S. marketplace. I want to pay off the charge with the card I have on file but I do not see any repay balance button and despite a valid credit card being linked to the marketplace.
I've searched the forums and this seems to be a recurring issue with others as well. Please see below screenshots and advise if you can on how I can fix this. I've already logged a case: 14599371931
@Seller_sSYRQrtHHIdT9
Unable to pay back negative balance on my Canada Store
Hello - I have a .32 negative charge on my Canada store that is making me unable to take large disbursements in my U.S. marketplace. I want to pay off the charge with the card I have on file but I do not see any repay balance button and despite a valid credit card being linked to the marketplace.
I've searched the forums and this seems to be a recurring issue with others as well. Please see below screenshots and advise if you can on how I can fix this. I've already logged a case: 14599371931
@Seller_sSYRQrtHHIdT9
4 replies
Christine_Amazon
Hello this is Christine from Amazon.
In this case, we highly recommend you to contact our seller support to see if they can help you with other option in order for you to make the payment.
I do want to share with you the other options we have available to make the payments for the negative balance on the account
Best of luck in your future sales
