Hello, my account has been suspended. It was an account that I used to do dropshipping in accordance with Amazon policies in the past, and I am currently working with the FBA business model. I think such a situation happened to me by mistake. I ask for help from account health experts.

Your Amazon seller account has been deactivated in accordance with section 3 of the Amazon Business Solutions Agreement. Your listings have been removed. Funds will not be transferred to you but will stay in your account while we work with you to address this issue.

For more information, please review the Funds Disbursement Eligibility Policy:

Please ship any open orders to avoid further impact to your account.

Why did this happen?

We have taken this measure because information available to us indicates that you have not fulfilled orders after confirming shipment. This conduct violates the Amazon Business Solutions Agreement:

Has your account been deactivated in error?

If you believe there has been an error, please submit an explanation by clicking the “Reactivate your account” button on the banner at the top of the Account Health page in Seller Central:

Your explanation should include the following information:

-- Tracking information for recently shipped self-fulfilled orders.

-- Evidence of fulfillment or delivery of recently shipped self-fulfilled orders that may include buyer confirmation of receipt or proof of delivery documentation.

-- The address (URL or store address) of other stores (including other Amazon accounts) where you sell these products and can demonstrate proof of delivery.

-- Evidence to support identification of your business, e.g., business website or email, company bank information, or business registration information, if this is not already available on your Amazon account. Please also make sure your account is updated with your latest business information.

-- In the case where you are facing genuine logistics issues or delays, provide reasons and supporting evidence associated with any delays in your order delivery.

What happens if I do not send a sufficient explanation?

If we do not receive an explanation, or we confirm you have not fulfilled orders after confirming shipment and your account has violated the Amazon Business Solutions Agreement, your account will remain deactivated.

We’re here to help.

If you have questions about this information, contact us:

You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device.

The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- Download the iOS app:

-- Download the Android app:

Amazon.ca

Sincerely,

Seller Performance Team

Amazon.ca