Unable to reactivate account deactivated due to inactivity
Like so many others, my account has been deactivated due to inactivity, and I am unable to get past the charge method screen. Amazon mod, please help!
Unable to reactivate account deactivated due to inactivity
Like so many others, my account has been deactivated due to inactivity, and I am unable to get past the charge method screen. Amazon mod, please help!
3 replies
Seller_kIukTwdhvntAp
This is my standard credit card template so use what applies!
Amazon is weird on so many levels and this seems to work at least sometimes!
First, be sure it is an actual CREDIT Card. While Amazon claims that a Debit Card will work, that is seldom true! They WILL charge a Debit Card for initial fees but they will NOT take it on continuing basis most of the time despite their claims!
Put the card number into your BUYER side account first. Wait an hour (sometimes less) for the gerbils to work their way through the system and then put it in the SELLER side.
There was one recent response from a seller on a post that they DELETED the card that was on the buyer side and put the SAME card back in after a little bit and it fixed the problem. Amazon is a maze of broken links in their antiquated software.
Here are a couple threads where an OP says it worked.
https://sellercentral.amazon.com/seller-forums/discussions/t/096ef5b2-ffd5-4943-86fe-41c9d087a7e7?postId=0fbb2fae-1e92-4c41-bdb5-80851137886b
https://sellercentral.amazon.com/seller-forums/discussions/t/a81a37ec-71f9-4247-87a1-b79c6000bfd1?postId=68fd87bc-9e03-40a8-9e75-2afc054f7c2b
https://sellercentral.amazon.com/seller-forums/discussions/t/d42f54b5-aee0-48a2-8927-25287095f409?postId=3c9b06ef-e62b-4916-8bc9-7dad3391a64e
https://sellercentral.amazon.com/seller-forums/discussions/t/391729a6-334a-4aa0-9d81-541b37dbaac6?postId=8d03dcd3-7e3a-4d0d-a22b-f5ffcdec4e58
https://sellercentral.amazon.com/seller-forums/discussions/t/6e29db67-0d7b-4530-acde-73ce5bded8ca?postId=7d26b4f1-1114-4b5e-92b2-5dede62b3b59
Seller_hRlliqwiDAVb2
Hey, so I was having the same issues of logging in and seeing "Your account is inactive - You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity." and every time I would click continue it would send me to edit my card info. Which I updated and still got the same message, when I would click continue I'd be back at the card info screen, and still no where to upload ID and bank statement for reverification. I also couldn't contact seller support for it as I kept getting an error. For anyone having the same issues, I just so happened to check my email on file with Amazon after updating my card to the same card on file, and they sent me another reverification link there that took me to a new screen to upload documents. Sent it in, and I was back up and running within a couple minutes. Might try checking to see! Hope this helps! Also worth mentioning I did check my email on my phone. Not sure what the issue is still, but glad I found a workaround!
Sandy_Amazon
Hello,
My name is Sandy from the Community manager team. Thank you for your post here.
We have seen other sellers posting similar topics and made updates on this main post.
If you are still experiencing the issue, please comment on our main post for us to investigate. Thank you.
Best,
Sandy
