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Seller_t9TWofmXp5BWB

Merchant SKU already exists error after latest 'Send to Amazon' update

I get the error "Merchant SKU already exists. Merchant SKUs cannot be reused, even if a previous offer using the SKU has been deleted. Please use a new SKU to create this offer." after the latest 'Send to Amazon' update.

The newest update to the 'Send to Amazon' workflow has messed some things up in the backend and doesn't match with some of the product conditions from the past. I have an item that was set up years ago with the condition "New-OEM." Well that condition doesn't exist anymore (now there is only the condition "NEW") so the new 'Send to Amazon' workflow sees it as an error. I was still able to send in inventory via the API until the latest update. Now nothing works. This is a real problem as I'll have to re-label thousands of units since a new SKU, even with the same ASIN, means the label will need to be a new FNSKU label. New SKU = new FNSKU label. Someone needs to fix this error since it seems to be a widespread problem now.

Anybody have any ideas or know who I can talk to? Seller Support doesn't seem to have an answer but I've seen way too many times that if you can get the right person then they can fix it. Hopefully somebody in here has a contact that can resolve this issue. It's apparently a widespread issue for multiple sellers after the latest update.

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Seller_t9TWofmXp5BWB

Merchant SKU already exists error after latest 'Send to Amazon' update

I get the error "Merchant SKU already exists. Merchant SKUs cannot be reused, even if a previous offer using the SKU has been deleted. Please use a new SKU to create this offer." after the latest 'Send to Amazon' update.

The newest update to the 'Send to Amazon' workflow has messed some things up in the backend and doesn't match with some of the product conditions from the past. I have an item that was set up years ago with the condition "New-OEM." Well that condition doesn't exist anymore (now there is only the condition "NEW") so the new 'Send to Amazon' workflow sees it as an error. I was still able to send in inventory via the API until the latest update. Now nothing works. This is a real problem as I'll have to re-label thousands of units since a new SKU, even with the same ASIN, means the label will need to be a new FNSKU label. New SKU = new FNSKU label. Someone needs to fix this error since it seems to be a widespread problem now.

Anybody have any ideas or know who I can talk to? Seller Support doesn't seem to have an answer but I've seen way too many times that if you can get the right person then they can fix it. Hopefully somebody in here has a contact that can resolve this issue. It's apparently a widespread issue for multiple sellers after the latest update.

Tags:Inventory
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Topher_Amazon

Hi there @Seller_t9TWofmXp5BWB, can you please share your case number(s) on this for me to look into and see if I can escalate? Additionally I recommend checking out my colleague Dominic's responses in this thread.

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Seller_t9TWofmXp5BWB

Merchant SKU already exists error after latest 'Send to Amazon' update

I get the error "Merchant SKU already exists. Merchant SKUs cannot be reused, even if a previous offer using the SKU has been deleted. Please use a new SKU to create this offer." after the latest 'Send to Amazon' update.

The newest update to the 'Send to Amazon' workflow has messed some things up in the backend and doesn't match with some of the product conditions from the past. I have an item that was set up years ago with the condition "New-OEM." Well that condition doesn't exist anymore (now there is only the condition "NEW") so the new 'Send to Amazon' workflow sees it as an error. I was still able to send in inventory via the API until the latest update. Now nothing works. This is a real problem as I'll have to re-label thousands of units since a new SKU, even with the same ASIN, means the label will need to be a new FNSKU label. New SKU = new FNSKU label. Someone needs to fix this error since it seems to be a widespread problem now.

Anybody have any ideas or know who I can talk to? Seller Support doesn't seem to have an answer but I've seen way too many times that if you can get the right person then they can fix it. Hopefully somebody in here has a contact that can resolve this issue. It's apparently a widespread issue for multiple sellers after the latest update.

61 views
6 replies
Tags:Inventory
00
Reply
user profile
Seller_t9TWofmXp5BWB

Merchant SKU already exists error after latest 'Send to Amazon' update

I get the error "Merchant SKU already exists. Merchant SKUs cannot be reused, even if a previous offer using the SKU has been deleted. Please use a new SKU to create this offer." after the latest 'Send to Amazon' update.

The newest update to the 'Send to Amazon' workflow has messed some things up in the backend and doesn't match with some of the product conditions from the past. I have an item that was set up years ago with the condition "New-OEM." Well that condition doesn't exist anymore (now there is only the condition "NEW") so the new 'Send to Amazon' workflow sees it as an error. I was still able to send in inventory via the API until the latest update. Now nothing works. This is a real problem as I'll have to re-label thousands of units since a new SKU, even with the same ASIN, means the label will need to be a new FNSKU label. New SKU = new FNSKU label. Someone needs to fix this error since it seems to be a widespread problem now.

Anybody have any ideas or know who I can talk to? Seller Support doesn't seem to have an answer but I've seen way too many times that if you can get the right person then they can fix it. Hopefully somebody in here has a contact that can resolve this issue. It's apparently a widespread issue for multiple sellers after the latest update.

Tags:Inventory
00
61 views
6 replies
Reply
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Merchant SKU already exists error after latest 'Send to Amazon' update

by Seller_t9TWofmXp5BWB

I get the error "Merchant SKU already exists. Merchant SKUs cannot be reused, even if a previous offer using the SKU has been deleted. Please use a new SKU to create this offer." after the latest 'Send to Amazon' update.

The newest update to the 'Send to Amazon' workflow has messed some things up in the backend and doesn't match with some of the product conditions from the past. I have an item that was set up years ago with the condition "New-OEM." Well that condition doesn't exist anymore (now there is only the condition "NEW") so the new 'Send to Amazon' workflow sees it as an error. I was still able to send in inventory via the API until the latest update. Now nothing works. This is a real problem as I'll have to re-label thousands of units since a new SKU, even with the same ASIN, means the label will need to be a new FNSKU label. New SKU = new FNSKU label. Someone needs to fix this error since it seems to be a widespread problem now.

Anybody have any ideas or know who I can talk to? Seller Support doesn't seem to have an answer but I've seen way too many times that if you can get the right person then they can fix it. Hopefully somebody in here has a contact that can resolve this issue. It's apparently a widespread issue for multiple sellers after the latest update.

Tags:Inventory
00
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Topher_Amazon

Hi there @Seller_t9TWofmXp5BWB, can you please share your case number(s) on this for me to look into and see if I can escalate? Additionally I recommend checking out my colleague Dominic's responses in this thread.

00
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Topher_Amazon

Hi there @Seller_t9TWofmXp5BWB, can you please share your case number(s) on this for me to look into and see if I can escalate? Additionally I recommend checking out my colleague Dominic's responses in this thread.

00
user profile
Topher_Amazon

Hi there @Seller_t9TWofmXp5BWB, can you please share your case number(s) on this for me to look into and see if I can escalate? Additionally I recommend checking out my colleague Dominic's responses in this thread.

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