problem with your seller account
problem with your seller account
3 replies
Seller_Hi7wbO2Kbo6bl
That's just the credit card alert.
You must supply a valid credit card. It must be credit -- not debit. Even if Amazon has successfully charged their fees to that debit card -- it still won't work to activate your selling account.
CR_Amazon
Hello @StamperBurcu
Thank you for reaching out. My apologies on the frustration that this is causing. When you register as a seller, you must enter a credit or debit card that will accept international charges and that has a valid billing address located in an eligible country. Your credit or debit card will be billed the monthly fee (if applicable) or USD 1 (excl. VAT) for purposes of validating the card. For more information, go to bank account and debit card information.
If you have received an error message about your credit card, it is important to update your credit card information as soon as possible.
Check the below information related to your credit card:
- Is the credit card valid?
- Is there a minimum charge amount?
- Are you using a pre-paid card? (Note: Use of a pre-paid card is not accepted for a selling account.)
- Does the bank have a record of the charge attempt?
- Are there bank limits or policies that prevent the charge attempt from being authorized?
- Is there any incorrect credit card information entered? (Note: All the credit card information entered such as number, name, address, ZIP code, or expiration date must be an exact match with your card details.)
- Is this chargeable in the currency of the Amazon marketplace where you registered your seller account?
Until the card verification problem is resolved, Amazon won't be able to process any payments for your account.
Accepted credit or debit cards
We accept the following credit or debit cards:
- American Express
- Diners Club
- Discover
- JCB
- MasterCard
- Visa
Note: We do not accept alternative charge methods, such as prepaid cards, gift certificates, checks, or online payment systems like PayPal.
Also, please check your buyer side account as well. If the card(s) on that side are expired or have issues, it could potentially mess up the seller side as well.
If you have not already, please do open a case with Seller Support if you are still experiencing issues here. Simply follow the hyperlink above to do so.
I will hang tight here for your reply.
CR_Amazon
CR_Amazon
@Seller_kNDg2AhBpuBd7
Hello again!
In taking a further look into your account, it appears that you are back up with live listings and the appropriate team has taken action to get this resolved.
Can you confirm that you are all set here now?
CR_Amazon