Quantity 0 FBA shipment - ALL MISSING
You send an FBA shipment, and although it's rare, it happens—your package is successfully delivered to the Amazon warehouse but gets marked as received with a quantity of zero and the shipment is closed. What’s worse, the “Action” dropdown menu, which allows you to request an investigation, isn’t even available.
Just like it happened before, you wait—hoping that eventually the inventory from the closed shipment will be counted and added. But this time, that doesn’t happen. So, you reach out to Seller Support, expecting help. Instead of offering assistance or even a bit of empathy, they reply with a cold response: “This is our policy. Accept it and don’t contact us for further investigation.”
At the slightest mistake on our part, we’re penalized severely, but when we’re affected, we’re denied even the smallest bit of empathy. Where are the basic human values you’re supposed to show—or at least feel?
Case ID: 17576260451
Quantity 0 FBA shipment - ALL MISSING
You send an FBA shipment, and although it's rare, it happens—your package is successfully delivered to the Amazon warehouse but gets marked as received with a quantity of zero and the shipment is closed. What’s worse, the “Action” dropdown menu, which allows you to request an investigation, isn’t even available.
Just like it happened before, you wait—hoping that eventually the inventory from the closed shipment will be counted and added. But this time, that doesn’t happen. So, you reach out to Seller Support, expecting help. Instead of offering assistance or even a bit of empathy, they reply with a cold response: “This is our policy. Accept it and don’t contact us for further investigation.”
At the slightest mistake on our part, we’re penalized severely, but when we’re affected, we’re denied even the smallest bit of empathy. Where are the basic human values you’re supposed to show—or at least feel?
Case ID: 17576260451
4 replies
Seller_82dMg4iIIfp6h
Here it is, perfect seller support with this discussion
Seller_03rVWvD7WPteW
Corporations have no empathy or human values, they don't feel. They are created for making money for shareholders, not external vendors, even if sometimes their owners pretend otherwise.
So, from my side, being a one woman running this small business trying to make ends meet and spending months communicating with literal zombies trying and failing to get reimbursed for a shipment lost or stolen by Amazon that contained 86 items - I learned that there's no point in trying to address this with Amazon.
I, just one woman, paying for merchandise from my line of credit, customizing it, packaging, shipping - all by myself - put into position where I have to accept the loss and shut up.
So, I hear you, but from my side I expect no human empathy or justice.
Christine_Amazon
Hello @Seller_82dMg4iIIfp6h
Christine here from Amazon Forums.
I was checking the case ID 17576260451, I see that you only submit an invoice, I believe that is the issue.
Amazon requires both proof of inventory ownership and proof of delivery to be submitted with the research request
Also, invoices normally include the following information
- The date of when the purchase was made
- The quantity of items purchased,
- Full name
- Address of invoice issuer
- Full name and address of purchaser.
If you are the manufacturer, please send a copy of the signed packing slip: the document issued by your store with the list of all the items included in the shipment.
The packing slip must include the packing list date, shipment or purchase order ID, product names of the missing items, quantity shipped, and manufacturer signature or stamp.
I would recommend you to confirm that the invoices contain all that information in order to request the investigation.
I highly recommend you to submit this information in order to dispute this situation.
If after you submit all the documents you still have problems, let me know so I can double-check if an escalation can be done.
Christine.
