Claim Images File Size
Is anyone else having issues with the 2MB file size limit on claim/refund photo submissions? I haven't had a phone/camera in nearly a decade that takes photos that small and by trying to edit them down to size, its hard to ensure "all components of the return" are in the photos. It would be easier also, if they didn't limit you to two photos. It's created an extra hoop to jump through to protect your merchandise and metrics and it seems insane to me that the platform is using an outdated image size when so much information has to come through clearly in those two 2MB photos.
Claim Images File Size
Is anyone else having issues with the 2MB file size limit on claim/refund photo submissions? I haven't had a phone/camera in nearly a decade that takes photos that small and by trying to edit them down to size, its hard to ensure "all components of the return" are in the photos. It would be easier also, if they didn't limit you to two photos. It's created an extra hoop to jump through to protect your merchandise and metrics and it seems insane to me that the platform is using an outdated image size when so much information has to come through clearly in those two 2MB photos.
1 reply
Jameson_Amazon
Hi @Seller_IbRifPiSQUyb1,
Thank you for reaching out on the Seller Forums! I apologize for the inconvenience this has caused, please know that I will pass this feedback along internally to the proper partner team.
Have you since been able to submit the photos? If you're continuing to run into issues with this, I'd recommend opening a case with Seller Support so that team can assist more directly. Once you open that case, please send me the case ID and I'd be happy to monitor the correspondence and provide additional assistance if needed.
Thanks again,
Jameson
