Please help: all funds being help in reserve
All my payments are stuck in the account reserve. I missed the last scheduled payment on September 20th, and the balance, now over $20k, is being held in the account reserve fund, increasing each time a new order is shipped.
I completed a video verification interview on September 11th, which went smoothly. That same day, I received an email stating, "Thank you for completing the video verification. We have reviewed the information you provided, and your funds will be disbursed on the next settlement date," and the hold was lifted at that time.
However, on September 18th, the funds were placed on hold again, and I haven't received any notification or email explaining why. I’ve been selling for over 8 years, and when I checked my account health, everything appeared normal with no violations. My deposit and charge methods for the Canada, Mexico, and Brazil marketplaces are all valid. A seller associate also reviewed my account and found nothing unusual. Several cases have been opened, but they keep being transferred without resolution.
16050633701 16062026101 16062224001 16062094951 16064703401
It would be really helpful if someone at Amazon look into this?
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @CR_Amazon @Micah_Amazon
Please help: all funds being help in reserve
All my payments are stuck in the account reserve. I missed the last scheduled payment on September 20th, and the balance, now over $20k, is being held in the account reserve fund, increasing each time a new order is shipped.
I completed a video verification interview on September 11th, which went smoothly. That same day, I received an email stating, "Thank you for completing the video verification. We have reviewed the information you provided, and your funds will be disbursed on the next settlement date," and the hold was lifted at that time.
However, on September 18th, the funds were placed on hold again, and I haven't received any notification or email explaining why. I’ve been selling for over 8 years, and when I checked my account health, everything appeared normal with no violations. My deposit and charge methods for the Canada, Mexico, and Brazil marketplaces are all valid. A seller associate also reviewed my account and found nothing unusual. Several cases have been opened, but they keep being transferred without resolution.
16050633701 16062026101 16062224001 16062094951 16064703401
It would be really helpful if someone at Amazon look into this?
@Steve_Amazon @Wyatt_Amazon @Yokie_Amazon @Glenn_Amazon @Cooper_Amazon @Emet_Amazon @Bryce_Amazon @CR_Amazon @Micah_Amazon
29 replies
Seller_kIukTwdhvntAp
"A seller associate also reviewed my account and found nothing unusual. "
Are you talking about a 'virtual assistant' here?
Are there ANY boxes checked or comments in your Account Health/Policy Compliance areas currently? It can take 24 hours or more for something that Amazon targets to actually show up on there at times.
Seller_VDz51HxOIA6Gs
Exact same thing happened to us. We completed a video verification interview on September 11th, which went smoothly. That same day, I received an email stating, "Thank you for completing the video verification. We have reviewed the information you provided, and your funds will be disbursed on the next settlement date," and the hold was lifted at that time. Then on the 17th all funds being put in reserve.
Seller_Bgjep5EMNeEOw
same here...no resolution yet 10 days after the interview
Levi_Dylan_Amazon
Hello @Seller_SgLSqY67CmJ8H,
Thank you for posting here on the forums.
I see that you are concerned with your funds that are held in reserve and you would like to have this looked at.
I have reached out to the appropriate teams and I learned that an internal review was created on your behalf about this situation. I have asked for an update from that team as soon as possible. If you see anything change, please reach back out in this thread. If I see any movement, I will do the same.
The forums community and I are here to support you.
Wishing you the best,
LeviDylan
Seller_nIpDUp0EFAUsS
I am having the exact same problem. If anyone gets a resolution, will you please update how? My case that was transferred was 16210924921.
Seller_k0W4OnalFAAl4
Hey do you have any update on this? did this ever work out for you? I'm worried because I have my funds placed on hold recently and I have to schedule an interview.
Seller_Bgjep5EMNeEOw
did you get it resolved? if so, which mountain did you get moved?
