How to recover Brand Registry
Our brand was registered a few years ago and somehow we have lost access to it.
We have tried multiple log ins that we think it might be, case submissions, even phone calls...all to no avail. Submitting a case to ask how to recover our brand registry results in a response that says to log into brand registry which we can't do since we've lost access!
The phone service team doesn't even have the term brand registry in their vocabulary. They hear registry and tell us to create a new account to set up the registry - as in gift registry!
We need to speak to someone on the brand registry team. I found 2 people on linkedin that have brand registry related positions, but they won't respond and amazon won't transfer me to them when I call and ask for them.
To say this is frustrating is an understatement.
Has anyone had this issue? If so, how did you resolve it? Does anyone how to to contact someone about it?
Thank you for any help and direction you can provide.
How to recover Brand Registry
Our brand was registered a few years ago and somehow we have lost access to it.
We have tried multiple log ins that we think it might be, case submissions, even phone calls...all to no avail. Submitting a case to ask how to recover our brand registry results in a response that says to log into brand registry which we can't do since we've lost access!
The phone service team doesn't even have the term brand registry in their vocabulary. They hear registry and tell us to create a new account to set up the registry - as in gift registry!
We need to speak to someone on the brand registry team. I found 2 people on linkedin that have brand registry related positions, but they won't respond and amazon won't transfer me to them when I call and ask for them.
To say this is frustrating is an understatement.
Has anyone had this issue? If so, how did you resolve it? Does anyone how to to contact someone about it?
Thank you for any help and direction you can provide.
18 replies
Sandy_Amazon
Hello @Seller_VO7Bl09SePnUQ
My name is Sandy from the Community manager team here on forums. I'm sorry that you are going through this situation.
In order to understand your situation better, would you please let me know if you were the administrator and rights owner of the brand you now lost access to?
If you were registered as a different role, please let me know that role as well. Thank you.
Best,
Sandy
