The customer placed an order in our store on August 26, and we immediately contacted the logistics company for delivery. On August 30th, the shipment have arrived at the final terminal, and carrier have called the customer to make an appointment for delivery. But because carrier has been unable to contact the customer, the customer has been refusing to accept the product, resulting in delivery delays.

Due to the customer's reason, the delivery has been delayed. On Sept 18 finally the customer received the sofa and signed it, and then open a-zclaim that complained the product had not been delivered.

We have already sent the prodcut to the final terminal early. Because our products are large and heavy items, must sign for CX before delivery. However, carrier has been unable to contact customer and customer refused to accept the products, resulting in delayed delivery.All the records of the whole process and POD can be checked on the official website of logistics. I don't know why Amazon would place the responsibility on us, which is obviously unfair

I open a case :13907237861, Hope to get the right help. @Dougal_Amazon @Tatiana_Amazon