Missing Units from multiple Inbound FBA Shipments
Good day,
We need your help resolving an inventory discrepancy related to four recent FBA shipments.
We shipped units of the same SKU in Shipment ID:
FBA18Y72H8FX, 912 units shipped, 840 units received, 72 were marked as missing.
FBA18Y718H1C, 528 units shipped, 527 units received, 1 was marked as missing.
FBA18Y725QY8, 1032 units shipped, 1028 units received, 4 were marked as missing.
FBA18Y71DC9R, 696 units shipped, 627 units received, 69 were marked as missing.
Can you please look into this and determine what happened to the additional units? Please provide guidance so we can prevent this issue from recurring.
Missing Units from multiple Inbound FBA Shipments
Good day,
We need your help resolving an inventory discrepancy related to four recent FBA shipments.
We shipped units of the same SKU in Shipment ID:
FBA18Y72H8FX, 912 units shipped, 840 units received, 72 were marked as missing.
FBA18Y718H1C, 528 units shipped, 527 units received, 1 was marked as missing.
FBA18Y725QY8, 1032 units shipped, 1028 units received, 4 were marked as missing.
FBA18Y71DC9R, 696 units shipped, 627 units received, 69 were marked as missing.
Can you please look into this and determine what happened to the additional units? Please provide guidance so we can prevent this issue from recurring.
2 replies
Seller_CW0P5hgbsiqWX
Nobody is going to look into anything. That is just the way things have become when using Amazon FBA.
1. Did you pack the items yourself? Or were they sent from a manufacturer or distributor direct. If you never laid eyes on the products, you have no real claim.
2. You can file a claim for a recount. But if in the recount the same the same results are found, the case is closed, and the seller miscounted.
3. Hopefully you sent full sealed case lots of the products. That way it is a lot easier to make a claim because I doubt in Amazon employee will open the case of, say 12, 48, or 144, just to waste time counting what is on the unopened box.
Now with that said...
Hopefully you test sold each product for at least a month using FBM before you sent to FBA. That way, you You have a good idea of the salability of the product and will know if there is any profit for yourself after Amazon sucks out its share first.
Anyway, make sure you you up the cost of eash unique product to cover the cost of your loss. If you dint, you will start the downward spiral to no profit at all.
Danny_Amazon
Hello @Seller_QxGZzXmRyfbft- and thank you for looking to the seller forums for some guidance on preventing inbound shipping discrepancies!
Danny here, and I wanted to make sure you had this guidance on Reconciling Shipments, which will walk you through the process for initiating an investigation into the shipments as appropriate. You can also look this blog post on Inventory Management which includes some best practices and you may find value in this video on case packs if you haven't watched yet!
I hope this helps, and thanks again for posting.
Best,
Danny
