Ungating with invoice
hey everyone i am a new seller im trying to get ungated in a skincare brand i have provided the invoice from the authorised distributor also mentioned on the brands website but everytime Amazon says ''cant verify suppliers info'' even tho it is present on the invoice. what should i do and how can i fix it? And when applying again i click ''Need more help with this case'' and post invoice again. Should i click REAPPLY option or NEED MORE HELP in case log when applying again. and what else can i do to fix it and get ungated anyone else faced this problem?
Ungating with invoice
hey everyone i am a new seller im trying to get ungated in a skincare brand i have provided the invoice from the authorised distributor also mentioned on the brands website but everytime Amazon says ''cant verify suppliers info'' even tho it is present on the invoice. what should i do and how can i fix it? And when applying again i click ''Need more help with this case'' and post invoice again. Should i click REAPPLY option or NEED MORE HELP in case log when applying again. and what else can i do to fix it and get ungated anyone else faced this problem?
3 replies
Seller_OvL8C4BJWiuS9
The authorized distributor's invoice does not give authorization to sell as a 3rd party seller on Amazon. You most likely need a LOA from the brand.
Seller_kIukTwdhvntAp
In addition to what @Seller_OvL8C4BJWiuS9 has mentioned, when you say
"authorised distributor also mentioned on the brands website "
do you mean the brand website says that these products can be purchased at these stores,
OR did you actually look at their wholesale dealer list for their authorized WHOLESALE distributor information? NOT every company makes those lists available on a public facing website.
Just because a brand says items can be purchased at some store does not mean they are authorized wholesale sources.
Do you have a sales rep at the company that can help you with paperwork? I have an inside contact person for every brand I sell and they can be very helpful in cases like this.
Cooper_Amazon
Good Evening @Seller_gUpHghJbYphsn,
It looks like some of our seasoned sellers were trying to help you troubleshoot your selling application for a skin care brand.
If any of their replies helped you, feel free to mark it as “Most Helpful reply” using the 3 dots in the corner of their post. This helps other sellers find the answer to your question at the top of the post just in case they find themselves in a similar situation.
I also wanted to share some feedback regarding the selling application process. Sellers generally submit one selling application and then get feedback from the review team if more information is required.
Once rejected the team requests new or additional documentation on that same application. Continuing to reapply for the same brand on new cases may be the reason why you are receiving the auto-rejection notifications.
I did want to provide the a link for Amazon's Responsible Sourcing documentation request requirements. Listed below are the requirements for sourcing documentation request:
Copies of invoices, receipts or other similar documents that demonstrate where your products are produced or manufactured
These documents:
- Should reflect the sales volume of your product across all Amazon marketplaces in the last 365 days
- Should demonstrate your product’s full supply chain
- Should include contact information for the supplier(s) and the original manufacturer. We may contact suppliers or manufacturers to verify the documents
Your documents should be able to trace your products to the original manufacturer even if you did not purchase them directly from the original manufacturer. This may require requesting additional invoices or supply chain documentation from your supplier if you are not sourcing directly from the manufacturer.
You may remove pricing information, but the rest of the document must be visible to enable adequate review of the documents you provide. For ease of our review, you may highlight or circle the ASIN(s) under review.
As @Seller_OvL8C4BJWiuS9 mentioned, a letter of authorization can also be a valuable addition to your appeal in these situations if you’re sourcing directly from the brand or their manufacturer.
I also wanted to share our Seller University resource that addresses Invoice requirements for when you apply to sell.
Please carefully review all the feedback the team and sellers above have given you on your selling applications in order to continue moving forward in the application process. You may also provide us with a case ID and I can check if there are any additional notes I can share with you. Hope you have a great rest of the week.
Sincerely, Cooper_Amazon
