OTDR Discussion from 10-1 follow up.
This is in follow up to reply from @jameson_Amazon. I could not reply to the discussion from 10-1 as the thread is locked.
@Jameson_Amazon Please look at case ID 16002356501. Item was held for pickup by customer. Customer did not pick up so it was considered at late delivery. This is another instance that should not impact ODTR.
Also please look at orders:
111-7762960-5253035 - returned package no mail receptacle
114-1094065-2293053 - no access to delivery location - delayed delivery
112-8389058-9868249 - vacant - returned
I hope these examples help with making the necessary adjustments. If you need additional, please let me know. Perhaps in addition to making adjustments so situations like these do not affect ODTR, having some sort of an appeal process. Customer support does not have any tools at this time to make adjustments.
OTDR Discussion from 10-1 follow up.
This is in follow up to reply from @jameson_Amazon. I could not reply to the discussion from 10-1 as the thread is locked.
@Jameson_Amazon Please look at case ID 16002356501. Item was held for pickup by customer. Customer did not pick up so it was considered at late delivery. This is another instance that should not impact ODTR.
Also please look at orders:
111-7762960-5253035 - returned package no mail receptacle
114-1094065-2293053 - no access to delivery location - delayed delivery
112-8389058-9868249 - vacant - returned
I hope these examples help with making the necessary adjustments. If you need additional, please let me know. Perhaps in addition to making adjustments so situations like these do not affect ODTR, having some sort of an appeal process. Customer support does not have any tools at this time to make adjustments.
31 replies
Seller_6NYy0sAeVHZ80
@Jameson_Amazon I also opened a case on these three examples. Case ID 16332744641
KJ_Amazon
Hello @Seller_6NYy0sAeVHZ80 and any other sellers asking about attempted/rescheduled deliveries and the OTDR metric.
Sellers raised this question during this week's Ask Amazon: OTDR event.
Our partner team provided us with an updated response that better accounts for such situations.
"Once a carrier attempts a delivery it will be considered as a clock-stop to measure on-time delivery. Our team is working to fix the issue where shipments delivered on time but that were not picked up by customers on time impact your OTDR. Meanwhile, you are able to request an exemption for these orders by opening a ticket with Seller Support."
