why do amazon treat third party seller so unfairly
Customer filed a a-to-z claim on a very expensive item i was selling, the item was delivered on time and with photo proof from canada post.
but amazon still turned a blind eye on me, they refunded the customer from my account, so in this transaction i lost a very expensive item plus the money i invested for the said item. how is this fair ? i tried several times but all i get is an automated message that they stand on their initial decision. how is this right amazon ..
701-1982045-0253053
why do amazon treat third party seller so unfairly
Customer filed a a-to-z claim on a very expensive item i was selling, the item was delivered on time and with photo proof from canada post.
but amazon still turned a blind eye on me, they refunded the customer from my account, so in this transaction i lost a very expensive item plus the money i invested for the said item. how is this fair ? i tried several times but all i get is an automated message that they stand on their initial decision. how is this right amazon ..
701-1982045-0253053
9 replies
Seller_dotifYADa0BWY
Did you pay for signature confirmation? No guarantee the buyer received it as it could have been stolen prior to the buyer retrieving it. Is it a serialized product? Advise the manufacturer that it was stolen. File a police report if you like, Amazon policy is clear, you lose if no signature (you sometimes lose even with a signature).
Seller_VXA2aspMqpZ4o
Canada Post does not provide photo proof.
Jurgen_Amazon
Hello @Seller_7CoGUC2cWYW2r,
Thank you for contacting Amazon Forums. I have started the investigation with the team in charge. I will keep you posted as soon as I hear from them.
Jurgen
