Account is locked
My Amazon Seller Central account has been locked due to a credit card issue. I need assistance in unlocking it.
Account is locked
My Amazon Seller Central account has been locked due to a credit card issue. I need assistance in unlocking it.
8 replies
Seller_rI7BZIczK8iAC
You just have to put a valid CREDIT card as "Charge Method". Not debit, not prepaid. And the name has to match EXACTLY with your "Legal Entity" in your seller account settings.
Stevie_Amazon
Hi there @Seller_dq09JbfIVdQlr,
Thank you for utilizing the Seller Forums!
I want you to know the moderating team and I have seen your post. I am going to forward your information to a Community Manager who specializes in this topic in order to provide you the best support.
All the best,
Stevie
Micah_Amazon
Hello @Seller_dq09JbfIVdQlr,
Thank you for your post. In order to better help you and understand what is happening with your account can you please respond to the following questions:
- Is your account locked, or deactivated ?
- Have you received any deactivation notices from Amazon?
- If so, what was stated?
- Are you the account owner?
- Do you have any seller support case IDs you can share about this issue?
Please advise. In the meantime, when adding a charge method, it must be a true credit card. Not a debit/credit, or pre-paid. It must accept international charges as well.
Looking forward to your response.
Cheers,
Micah
