Product listing showing inactive
Hello,
I had a listing that was reviewed and approved for all requested categories. My brand was approved ahead of time and my account health is good. However, AFTER i sent inventory my listing was marked inactive and I have not been able to reapply again. I have started several cases to have things investigated and have not been told a reason why my listing was removed. My inventory is now stranded all over the US as it is a FBA product. Has anyone else delt with this? What should I look into to get my listing reactivated?
Product listing showing inactive
Hello,
I had a listing that was reviewed and approved for all requested categories. My brand was approved ahead of time and my account health is good. However, AFTER i sent inventory my listing was marked inactive and I have not been able to reapply again. I have started several cases to have things investigated and have not been told a reason why my listing was removed. My inventory is now stranded all over the US as it is a FBA product. Has anyone else delt with this? What should I look into to get my listing reactivated?
2 replies
CR_Amazon
Hi there @Seller_s6qlzC7oeseqs
My name is CR and wanted to hop in here. I believe you created a duplicate discussion after you posted the first thread here regarding the same topic.
Please only create one thread per question as it can create confusion and duplicate work for the Support Staff. Additionally creating multiple threads on the same topic could be seen as spam on the forums and go against forums guidelines.
I wanted to provide you with some resources to review as well below:
- Guidelines to Sourcing
- Sourcing Playbook
- Invoice Requirements
- Letter of Authorization
- Responsible Sourcing documentation request requirements
CR_Amazon
Seller_8v5rbFpoYLbmh
I don’t know if this is any help, but I got inactivated and products stranded a couple of weeks ago (floor cleaner). I had changed my title to include ‘woodland probiotics’. This triggered some kind of algorithm which saw the word probiotic and thought I was a health product or ingestible dog product, which Amazon are apparently not permitting the sale of. I just kept getting standard unhelpful responses off customer support. I then raised a case to change my title and then finally (after opening about 20 different cases) got somone that helped me look into it a confirmed that I was incorrectly deactivated. I am selling again, albeit the sales are nowhere as good as they where!
Good luck. It’s soul destroying when this happens.
