There are lots of well known issues with selling on Amazon’s platform. But that’s perhaps for another day. Today I’d just like to relate a cautionary tale with Canada Post. 

Most of us FBM sellers have a number of ‘did not arrive’ claims every month. Nothing to be done here except bite the bullet and graciously give a refund despite your natural instincts. And you’re not just guessing here. The items ordered are in the same vein oddly enough and the messages many times have the same wording oddly enough. You just put it down to the cost of doing business. Thing is, I’ve never had Canada Post lose a package nor do i know anyone else where they have failed to deliver. Must be that my stuff is so desirable that stealing is one solution.

Sent a tracked flat rate box to a remote address in Newfoundland. Customer messages that though tracking says delivered he never got it and wants a refund. I replied that since it was tracked Canada Post will do their best to find out what happened to it and we will gladly refund as soon as we hear back from Canada Post. Couple days later A To Z Claim and Amazon refunds although they did not put it on my Account Health but they took the money. 

When CP did reply about 2 weeks later they claimed that they could not contact customer (of course not, they already had a refund) and I needed to contact the customer and confirm non-delivery. Why should they respond to me if they are already ignoring Canada Post and have their refund and the product? But if I couldn’t get the customer to reply then they couldn’t process my claim. So, now it was on me!

Anyway, luckily I have the Amazon messages requesting the refund and have sent that to Canada Post. Should work and we’ll see how timely the insurance from Canada Post works.