Sellers are selling under my listing without approval, selling completely different products
A seller (and its associate account) are selling on my listing without approval. My trademark is at pending state so I did buy its product and found its product is cheap, totally different with the price almost the same as mine. This is not just hurting my selling, my brand, but also a huge harm to the customers who viewed my product page and bought their counterfeit products.
I reported the issue with pictures as evidence but was rejected by Amazon team without explanation. The customers also complained on the seller's front page saying the product is different from product page, or even empty package received. But Amazon crossed the complaints and said this was fulfillment regard issue.
Now could anyone tell me how on earth is it a fulfillment issue and the counterfeit sellers are freely doing these harmful activities without any punishment?
Sellers are selling under my listing without approval, selling completely different products
A seller (and its associate account) are selling on my listing without approval. My trademark is at pending state so I did buy its product and found its product is cheap, totally different with the price almost the same as mine. This is not just hurting my selling, my brand, but also a huge harm to the customers who viewed my product page and bought their counterfeit products.
I reported the issue with pictures as evidence but was rejected by Amazon team without explanation. The customers also complained on the seller's front page saying the product is different from product page, or even empty package received. But Amazon crossed the complaints and said this was fulfillment regard issue.
Now could anyone tell me how on earth is it a fulfillment issue and the counterfeit sellers are freely doing these harmful activities without any punishment?
6 replies
Seller_kIukTwdhvntAp
"Sellers are selling under my listing without approval"
You don't say if you are in Brand Registry or not, but Amazon won't do anything about it for a pending TM anyway.
With 'pending' applications they force you to do the test buys as you did. WHO did you report the problem to? For better results you need to report it on the BR pages, not the 'general' (almost useless) Amazon side.
Once you get final approval, you can TRY this --
WHITELISTING
It seems clear that Amazon is only allowing MAJOR brands to 'whitelist' which sellers are authorized.
It was suggested by one of the long term experienced sellers on a different forum that the following has worked successfully in the past. Amazon changes things so much it may or may not work now though!
Have your attorney send a carefully worded Demand Letter (by Certified Mail) to Amazon’s "Office of the General Counsel".
These are the most recent addresses I could find for the legal beagles…………...
Amazon.com Legal Department
410 Terry Avenue North
Seattle, WA 98109-5210
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
I would think that you would want to include appropriate paperwork showing ownership of the TM from the USPTO, proof of registration in Brand Registry, and, any links to cases and messages that show that SO FAR Amazon has refused to protect your brand.
Basically, you need to put Amazon on notice that you expect the protections promised by Brand Registry.
OTHER addresses for other purposes --
These are the most recent addresses that I found on a different (more useful) Forum for the legal beagles…………...
For email and mail delivery use:
Amazon.com Legal Department
P.O. Box 81226
Seattle, WA 98108
Phone: (206) 266-4064
Fax: (206) 266-7010
E-mail: copyright@amazon.com
For courier delivery use:
Amazon.com Legal Department
410 Terry Avenue North
Seattle, WA 98109-5210
USA
For sending a legal “process” item:
Amazon.com, Inc.
Corporation Service Company
300 Deschutes Way SW, Suite 208 MC-CSC1
Tumwater, WA 98501
Attn: Legal Department – Legal Process
Sandy_Amazon
Hi @Seller_osiI165YEr8Xb
My name is Sandy from the Community Manager team.
May I ask if you have reported through the Report Abuse tool, "product not as described"? If you have please send me the complaint ID.
Sandy
Seller_oOG0u7WrgAtTa
That Sucks Dude. Maybe try selling on shopify or another platform
Seller_nR5mejs24aRxp
You can get brand registry with a pending trademark. Also get project zero, then kick them out.
