Address Verification Invalid address
Case ID:14704429091
Trying to change my address because we are moving. I get the invalid adress error, I did receive the postcard with the code to enter. It will not allow me to enter a code, it says my address is invalid.
Please help
Seller support said "Please create a new account, provide the correct address and phone number, and request a new postcard." What are they saying to people? This is just poor advice.
Address Verification Invalid address
Case ID:14704429091
Trying to change my address because we are moving. I get the invalid adress error, I did receive the postcard with the code to enter. It will not allow me to enter a code, it says my address is invalid.
Please help
Seller support said "Please create a new account, provide the correct address and phone number, and request a new postcard." What are they saying to people? This is just poor advice.
2 replies
Seller_G1dITKzjrjqtm
I am American and this is an address is Utah
Troy_Amazon
Hi @Off_Road_Industries
Thank you for your post. I understand you are dealing with reverifying your business address.
Thank you for this information. In an effort to better assist, please consider the following:
- Do you have any other verification processes underway?
- If so, have you submitted any documentation such and a bank statement or utility bill bearing your new address? If this fits your scenario, you will need to ensure the addresses match each other exactly (examples being spelling out the word "Street" rather than using the "St." abbreviation)
- Were you able to confirm the address in the account prior to requesting the post card?
- Is the recipient name correctly entered after the address was updated?
- Have you received any kind of communication via either case log or performance notification regarding this issue?
Regarding the invalid address, do you have any attempts remaining to verify the address? If so, I would recommend adding a new address that matches exactly what would appear on legal documentation (regardless of whether you have had to submit bank statement or utility bill) as there may have been a typographical error or a mismatch to a document of some kind. You will also want to make sure to add a recipient name as well. If no name is added, the verification may not be able to be completed.
If you have no more attempts remaining, please let us know that information as well so we may provide further assistance in that regard.
Please feel free to reach out with any further questions or account updates, and we will assist you as best we can.
Regards,
Troy
