Fake IP claims!!
Hello,
I received a Fake IP claims and my listing was disabled.
I sent to Amazon the Complainants's design and my listing images to prove that there was non similarities. But the Amazon asked frequently the same thing "letter of authorization (LOA) or licensing agreement (LA)".
I also sent email to Complainant and present that there is no similarities between his design and my images. But he did not give answer properly.
It looks like a hell to sell something on Amazon.
I also see a number of similar problems previously happened on Amazon.
But the policy of Amazon is not clear.
Fake IP claims!!
Hello,
I received a Fake IP claims and my listing was disabled.
I sent to Amazon the Complainants's design and my listing images to prove that there was non similarities. But the Amazon asked frequently the same thing "letter of authorization (LOA) or licensing agreement (LA)".
I also sent email to Complainant and present that there is no similarities between his design and my images. But he did not give answer properly.
It looks like a hell to sell something on Amazon.
I also see a number of similar problems previously happened on Amazon.
But the policy of Amazon is not clear.
1 reply
Dougal_Amazon
Hello @Seller_svFi49qzBi75X,
My name is Dougal from the Community Manager Team and I would be happy to provide some support regarding your IP infringement claims. Unfortunately, I cannot locate an infringement violation in your Account Health Dashboard or in your performance notifications.
I would be happy to review your submission if you can provide a case ID that I could research.
In the interim. here are some resources to help you properly respond to the IP infringement:
- Post by @Sandy_Amazon back in May titled How to respond to an Intellectual Property violation
- Respond to an intellectual property (IP) policy violation
- Prevent or resolve intellectual property (IP) policy violations
If you have a question on a specific part of a policy, please let me know which policy/which area and I'm also happy to provide some assistance/guidance there as well.
Best, Dougal
