Merchant Fulfilled Customer Replacement Order
Do I ignore the return request that the customer asked for a replacement? we sent them the replacement so how do I complete the pending return or just leave be...
Merchant Fulfilled Customer Replacement Order
Do I ignore the return request that the customer asked for a replacement? we sent them the replacement so how do I complete the pending return or just leave be...
4 replies
Seller_OvL8C4BJWiuS9
If the buyer did not request a replacement through Amazon and you just sent one, then they are under no obligation to return the original. Amazon only gives you so much time to process a refund before they do it for you.
Seller_4zBzdtgCyS9EI
Did the replacement order show up in your regular orders, or did the customer e-mail you and ask for a replacement? If they officially requested one, then there should be a return open for the other item. You'd get paid for the replacement you sent and the return request will close automatically once you receive the item back.
Steve_Amazon
Hi @Seller_hNn5Q3echXRr0,
Steve from Amazon here, thank you for the thread. In addition to the support you received on this thread, I am dropping a resource below that covers details on the replacement process for FBM orders.
Replacements for seller-fulfilled returns
If you have additional questions please let me know.
Thanks,
Steve
