Dear Amazon Team,

I kindly request that someone investigate this customer review. The customer wished to return a used item, which we authorized and provided a prepaid shipping label for. However, the customer was displeased with the fact that a restocking fee would be applied if the item was returned in used condition and was not defective, as per Amazon.ca's return policy. Instead of returning the item, they left a one-star review, which has negatively affected our ODR.

Would it be possible for Amazon.ca to consider changes that would prevent sellers from being taken advantage of by buyers in such situations?

Thank you for your time and attention to this matter.