INFORM Consumers Act, Bank Account Verification Issue (Worse than last year!)
I am facing an ongoing issue regarding the verification of our US bank information, which has been impacting our ability to access funds crucial for covering operational costs. Our account health is good, our Identity, Phone Number, US Business Address and IRS Tax ID are all checked and good. We have tried Account Health Assistance to no avail, we filed a case yesterday asking for an update and it displays answered without an answer. Recently I spoke Seller Support who opened an internal case or investigation, they advised us not to try to change anything while the case or investigation is pending. There is a bank account verification issue, the business bank account had been previously verified and had been working for over 6 months and we received an email stating it was verified on 4/24/24. There appears to be a back end issue, our bank account name is the same as our legal entity (LLC) and there is no option to select Point of Contact as referred to within the attached screenshot.
What to do? I am a 70y old seller and this is stressing me out big time!
INFORM Consumers Act, Bank Account Verification Issue (Worse than last year!)
I am facing an ongoing issue regarding the verification of our US bank information, which has been impacting our ability to access funds crucial for covering operational costs. Our account health is good, our Identity, Phone Number, US Business Address and IRS Tax ID are all checked and good. We have tried Account Health Assistance to no avail, we filed a case yesterday asking for an update and it displays answered without an answer. Recently I spoke Seller Support who opened an internal case or investigation, they advised us not to try to change anything while the case or investigation is pending. There is a bank account verification issue, the business bank account had been previously verified and had been working for over 6 months and we received an email stating it was verified on 4/24/24. There appears to be a back end issue, our bank account name is the same as our legal entity (LLC) and there is no option to select Point of Contact as referred to within the attached screenshot.
What to do? I am a 70y old seller and this is stressing me out big time!
7 replies
Seller_4zBzdtgCyS9EI
Credit Union...lots of people have issues getting credit unions verified. This has been going on since last year, nice to see Amazon can be trusted to never fix anything. get an account with a different bank...
Seller_4zBzdtgCyS9EI
It still needs to match account information.....
Stevie_Amazon
Hi there @Seller_3idxc4BYseB0O,
I do apologize for the time it has taken for the moderating team and I to reply here! I hope this finds you well.
I am facing an ongoing issue regarding the verification of our US bank information, which has been impacting our ability to access funds crucial for covering operational costs. Our account health is good, our Identity, Phone Number, US Business Address and IRS Tax ID are all checked and good.
There is a bank account verification issue, the business bank account had been previously verified and had been working for over 6 months and we received an email stating it was verified on 4/24/24. There appears to be a back end issue, our bank account name is the same as our legal entity (LLC) and there is no option to select Point of Contact as referred to within the attached screenshot.
I understand you have encountered an error when working to verify your bank account information for compliance with the INFORM Consumers Act.
Each year, any business information relevant to this federal legislature will need to be verified. Amazon has created a certification process to ensure all information is still accurate and valid, such as the bank account information you are speaking on.
As @Seller_4zBzdtgCyS9EI has stated, all information provided must 100% match what is on file on your selling account. Updating a business type or name could trigger this type of scenario.
Please let us know if you experience any further issues, as we are here to support you. Do not hesitate to reply or provide a case ID if you have other questions on this same topic.
All the best,
Stevie.
